Global Customer Success & Value Realization Lead

DNV Group; New York (NY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

DNV Group in New York seeks a Head of Customer Success to lead our Customer Success function within DNV Energy Systems Digital & Transformation. You will set strategy, drive adoption and value realization, and partner with regional and global leaders to embed capabilities and ensure meaningful client outcomes across the enterprise.

You will lead a diverse team focused on onboarding, customer health, and sustained value delivery, aligning product, implementation and support to client priorities

Qualifications

• Experience leading customer success at scale with cross-functional partners.
• Ability to define and execute customer success strategy across regions.
• Proven track record of driving adoption and measurable value.
• Strong stakeholder engagement with senior leaders and clients.

Responsibilities

• Define and execute customer success strategy across regions and product lines.
• Build relationships with senior stakeholders and client teams.
• Lead executive business reviews and secure ownership of value realization.
• Lead and develop the customer success team with clear responsibilities.
• Own onboarding, change enablement and sustained adoption programs.
• Establish health metrics and reporting tied to business outcomes.

Skills

Stakeholder management

Team leadership

Change enablement

Adoption strategy

Value measurement

Job description

DNV Group in New York seeks a Head of Customer Success to lead our Customer Success function within DNV Energy Systems Digital & Transformation. You will set strategy, drive adoption and value realization, and partner with regional and global leaders to embed capabilities and ensure meaningful client outcomes across the enterprise.

You will lead a diverse team focused on onboarding, customer health, and sustained value delivery, aligning product, implementation and support to client priorities