Head of Customer Success & Adoption Enablement

DNV Group; Arlington (VA); Hybrid; USD 190.000 - 218.000; Vollzeit

Benefits dieser Stelle

Generous paid time off

Medical and dental plans

Flex spending accounts (FSA/HSA)

Talkspace virtual care

401(k) with company match

Life insurance

Education reimbursement

Hybrid work opportunities

Volunteer time off

Career advancement opportunities

Location-based benefits

Zusammenfassung

DNV is seeking a Head of Customer Success for Energy Systems Digital & Transformation in the United States. You will lead the CS function, align with leaders, and drive adoption, value realization, and growth in digital and AI-enabled capabilities.

You will partner with leaders, establish onboarding and change enablement, measure value, and ensure customer outcomes are realized quickly and sustainably across global teams.

Qualifikationen

• Bachelor's degree or equivalent in business/tech, or related field.
• 10+ years in customer success, digital transformation, implementation or business enablement, including leadership.
• Proven track record growing sustained adoption of digital products and delivering measurable business value.
• Experience leading and developing teams, setting priorities and scalable CS processes.
• Ability to build credibility with senior leaders and run outcome-focused reviews across a matrix org.
• Strong onboarding, change enablement and enablement skills for adoption.
• Data-driven approach to baselines, meaningful use measures, health tracking and benefits validation.
• Clear communication and collaboration across product, business and technical teams.

Aufgaben

• Define and execute the CS strategy across groups, lines and regions.
• Build relationships with senior stakeholders and client teams; create joint success plans.
• Lead executive business reviews and communicate progress and risks.
• Develop playbooks for onboarding, engagement and adoption recovery.
• Establish customer health reporting and timely recovery actions.
• Own the customer journey from readiness to sustained adoption and value.

Kenntnisse

Leadership

Stakeholder management

Strategic thinking

Communication

English proficiency

Ausbildung

Bachelor's degree in business, management, technology or related

Tools

Dashboards (analytics)

Jobbeschreibung

DNV is seeking a Head of Customer Success for Energy Systems Digital & Transformation in the United States. You will lead the CS function, align with leaders, and drive adoption, value realization, and growth in digital and AI-enabled capabilities.

You will partner with leaders, establish onboarding and change enablement, measure value, and ensure customer outcomes are realized quickly and sustainably across global teams.