Chief Customer Success & Adoption

DNV Group; Houston (TX); Hybrid; USD 190,000 - 218,000; Full time

Benefits offered by this job

Hybrid work opportunities

Medical and dental benefits

401(k) with company match

Education reimbursement

Job summary

DNV Group in the United States is seeking a Head of Customer Success for Energy Systems Digital & Transformation. You will lead a cross-functional team to drive adoption, value realization, and growth of digital offerings across regions.

This role partners with senior leaders to embed capabilities into day-to-day work and ensure measurable client outcomes. Based in a hybrid model, you will coordinate with global teams, establish onboarding and change management, and create scalable playbooks for

Qualifications

• Bachelor's degree in business, management, technology or related discipline is required.
• 10+ years in customer success, digital transformation, implementation or business enablement, with leadership experience.
• Proven track record growing sustained adoption of digital products and delivering measurable business value.

Responsibilities

• Define and execute the customer success strategy across regions and service lines.
• Lead a high-performing CS team, setting priorities and enabling scalable processes.
• Own onboarding, change enablement and sustained adoption to realize value for clients.

Skills

Strategic leadership

Stakeholder management

Customer success

Change enablement

Data-driven decisions

Program management

Effective communication

Education

Bachelor's degree in business/related discipline

Tools

Dashboards

Product analytics

Job description

DNV Group in the United States is seeking a Head of Customer Success for Energy Systems Digital & Transformation. You will lead a cross-functional team to drive adoption, value realization, and growth of digital offerings across regions.

This role partners with senior leaders to embed capabilities into day-to-day work and ensure measurable client outcomes. Based in a hybrid model, you will coordinate with global teams, establish onboarding and change management, and create scalable playbooks for