Head of Customer Success & Adoption

DNV Group; Medford (MA); Hybrid; USD 190,000 - 218,000; Full time

Benefits offered by this job

Generous paid time off

Medical and dental plans

401(k) with company match

Hybrid work schedule

Education reimbursement

Job summary

DNV Energy Systems is seeking a Head of Customer Success to lead the global customer success function, driving adoption, value realization, and growth in digital and AI-enabled capabilities. You will partner with regional leaders and product teams to embed capabilities and deliver measurable outcomes across business groups.

The role requires leading a team, developing scalable playbooks, and establishing health metrics while coordinating across time zones to ensure sustained adoption and client

Qualifications

• 10+ years in customer success, digital transformation, implementation or business enablement with leadership experience.
• Experience growing sustained adoption of digital products and delivering measurable business value.
• Ability to lead and develop teams and scale customer success processes across regions.

Responsibilities

• Define and execute customer success strategy across regions and product portfolio.
• Lead a customer success team with clear roles, enablement playbooks and measurable outcomes.
• Own onboarding, change enablement and sustained adoption with cross-functional alignment.
• Measure adoption and value realization across business groups and report progress to executives.

Skills

Customer success leadership

Digital transformation

Stakeholder management

Change enablement

Data-driven decision-making

English communication

Education

Bachelor's degree or equivalent

Tools

Dashboards/Analytics

Job description

DNV Energy Systems is seeking a Head of Customer Success to lead the global customer success function, driving adoption, value realization, and growth in digital and AI-enabled capabilities. You will partner with regional leaders and product teams to embed capabilities and deliver measurable outcomes across business groups.

The role requires leading a team, developing scalable playbooks, and establishing health metrics while coordinating across time zones to ensure sustained adoption and client