Head of Customer Success & Adoption

DNV Group; Oak Brook (IL); Hybrid; USD 190.000 - 218.000; Vollzeit

Benefits dieser Stelle

Generous paid time off

Medical and dental plans

401(k) with company match

Hybrid work opportunities

Volunteer time off

Zusammenfassung

DNV seeks a Head of Customer Success for Energy Systems Digital & Transformation. This leader will drive strategy, adoption, and value realization across global teams, partnering with executives to embed AI-enabled capabilities into day-to-day operations and ensure measurable outcomes.

You will manage onboarding, health metrics, and customer journeys, coordinating across product, delivery, and regional teams to maximize value and growth in adoption.

Qualifikationen

• Bachelor's degree in business, management, technology or a related discipline or equivalent.
• 10+ years in customer success, digital transformation, implementation or business enablement, incl. leadership.
• Proven track record growing sustained adoption of digital products and delivering measurable value.

Aufgaben

• Define and execute the customer success strategy across groups, lines and regions with outcomes.
• Lead senior stakeholder relationships and joint success plans with adoption milestones.
• Build onboarding, enablement and value reviews playbooks for scalable adoption.
• Establish customer health reporting and timely recovery actions.
• Promote responsible AI usage and scale best practices across regions.

Kenntnisse

Customer success leadership

Strategic planning

Stakeholder management

Onboarding & change enablement

Data-driven decision making

English communication

Ausbildung

Bachelor's degree in business or related field

Tools

CRM systems

Analytics dashboards

Jobbeschreibung

DNV seeks a Head of Customer Success for Energy Systems Digital & Transformation. This leader will drive strategy, adoption, and value realization across global teams, partnering with executives to embed AI-enabled capabilities into day-to-day operations and ensure measurable outcomes.

You will manage onboarding, health metrics, and customer journeys, coordinating across product, delivery, and regional teams to maximize value and growth in adoption.