Chief Customer Success & Growth Leader

TriSearch; Denver (CO); On-site; USD 235,000 - 250,000; Full time

Job summary

A leading SaaS company based in Denver is seeking an experienced COO to lead their Customer Success and Support operations. This role involves transforming the team to focus on proactive engagement and revenue retention. The ideal candidate will have over 10 years of experience in a B2B SaaS environment, demonstrating a successful track record in operational leadership and team transformation. The position offers a competitive salary with significant bonuses, as well as direct partnership with the CEO to drive strategic planning and execution.

Qualifications

• 10+ years of operational leadership in a B2B SaaS environment.
• Experience as COO, VP of Customer Success, or VP of Operations.
• Proven track record of transforming underperforming teams.

Responsibilities

• Lead the Customer Success and Support organization.
• Define tiered service models appropriate to client size.
• Establish operating cadence for weekly business reviews.

Skills

Operational leadership

B2B SaaS expertise

Team management

Transformational leadership

Churn economics knowledge

Job description

A leading SaaS company based in Denver is seeking an experienced COO to lead their Customer Success and Support operations. This role involves transforming the team to focus on proactive engagement and revenue retention. The ideal candidate will have over 10 years of experience in a B2B SaaS environment, demonstrating a successful track record in operational leadership and team transformation. The position offers a competitive salary with significant bonuses, as well as direct partnership with the CEO to drive strategic planning and execution.