Chief Customer Experience & Revenue Growth Officer

Denver Metro Chamber of Commerce; Denver (CO); On-site; USD 175,000 - 200,000; Full time

Job summary

The Denver Metro Chamber of Commerce is seeking a Senior Vice President of Customer Experience to shape how businesses connect across our brands. You will provide executive leadership, drive revenue growth, and strengthen partnerships with Trustees and major customers to advance Colorado’s business community.

You’ll report to the President & CEO and guide cross-functional teams in delivering cohesive experiences, strategic messaging, and sponsor commitments.

Qualifications

• 10+ years of progressive leadership in sales, customer experience, marketing or related field.
• Experience building high-value customer, donor or key account relationships and negotiating complex agreements.
• Executive presence, confident public speaking and experience partnering with boards and senior executives.
• Fundraising and budget management experience, ideally in a foundation or nonprofit, plus experience leading across functions and using data to guide decisions.
• Experience in a membership organization, nonprofit or chamber environment and familiarity with Salesforce or a similar CRM are preferred.

Responsibilities

• Lead revenue growth across Chamber brands and channels through membership sales, sponsorships and customer development.
• Build Trustee and key customer relationships as their executive point of contact and bring their perspectives into Chamber decisions.
• Shape the customer experience from first engagement through renewal, using feedback, Salesforce and AI tools to improve service.
• Guide the VP of Marketing, Communications & Events in delivering coordinated experiences, consistent messaging and sponsor commitments.
• Partner on Leadership Foundation strategy, board communications, fundraising and budget performance to support its programs and events.
• Help set strategy, lead major campaigns, negotiate complex agreements and represent the Chamber with boards and the community.
• Develop customer-facing teams through coaching, clear priorities and accountability, using data to improve results.

Skills

Executive leadership

Revenue growth

Public speaking

Donor relations

Salesforce CRM

Tools

Salesforce CRM

Job description

The Denver Metro Chamber of Commerce is seeking a Senior Vice President of Customer Experience to shape how businesses connect across our brands. You will provide executive leadership, drive revenue growth, and strengthen partnerships with Trustees and major customers to advance Colorado’s business community.

You’ll report to the President & CEO and guide cross-functional teams in delivering cohesive experiences, strategic messaging, and sponsor commitments.