Chief Customer Experience & Growth Officer

Automatic Data Processing, Inc.; Denver (CO); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plan with employer match

Employer‑paid life and disability

Paid leave and holidays

Colorado FAMLI family leave access

Job summary

Denver Metro Chamber of Commerce is seeking a Senior Vice President of Customer Experience to lead revenue growth, forge high‑level partnerships and shape the member journey from first contact to renewal.

Reporting to the President & CEO, you will guide cross‑functional teams, leverage Salesforce, and collaborate with Trustees and senior executives to advance Colorado’s business community and sustain strategic programs.

Qualifications

• 10+ years of progressive leadership in sales, customer experience, marketing or related field.
• Experience building high‑value customer, donor or key account relationships and negotiating complex agreements.
• Executive presence, confident public speaking and experience partnering with boards and senior executives.
• Fundraising and budget management experience in a foundation or nonprofit, cross‑functional leadership.
• Experience in a membership organization, nonprofit or chamber environment; familiarity with Salesforce or similar CRM.

Responsibilities

• Lead revenue growth across Chamber brands and channels through membership sales, sponsorships and customer development.
• Build Trustee and key customer relationships as executive point of contact and bring perspectives into Chamber decisions.
• Shape customer experience from first engagement through renewal, using feedback, Salesforce and AI tools to improve service.
• Guide the VP of Marketing, Communications & Events in delivering coordinated experiences, messaging and sponsor commitments.
• Partner on Leadership Foundation strategy, board communications, fundraising and budget performance.
• Help set strategy, lead major campaigns, negotiate complex agreements and represent the Chamber with boards.
• Develop customer‑facing teams through coaching, priorities and accountability, using data to improve results.

Skills

Executive leadership

Revenue growth

Customer experience

Public speaking

Budget management

Board relations

Negotiation

Team development

Tools

Salesforce

CRM familiarity

Job description

Denver Metro Chamber of Commerce is seeking a Senior Vice President of Customer Experience to lead revenue growth, forge high‑level partnerships and shape the member journey from first contact to renewal.

Reporting to the President & CEO, you will guide cross‑functional teams, leverage Salesforce, and collaborate with Trustees and senior executives to advance Colorado’s business community and sustain strategic programs.