Senior Vice President of Customer Experience

ADP, Inc.; Denver (CO); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plan with employer match

Employer‑paid life and disability

Paid leave and holidays

Colorado FAMLI family leave access

Job summary

Denver Metro Chamber of Commerce is seeking a Senior Vice President of Customer Experience to lead revenue growth, forge high‑level partnerships and shape the member journey from first contact to renewal.

Reporting to the President & CEO, you will guide cross‑functional teams, leverage Salesforce, and collaborate with Trustees and senior executives to advance Colorado’s business community and sustain strategic programs.

Qualifications

• 10+ years of progressive leadership in sales, customer experience, marketing or related field.
• Experience building high‑value customer, donor or key account relationships and negotiating complex agreements.
• Executive presence, confident public speaking and experience partnering with boards and senior executives.
• Fundraising and budget management experience in a foundation or nonprofit, cross‑functional leadership.
• Experience in a membership organization, nonprofit or chamber environment; familiarity with Salesforce or similar CRM.

Responsibilities

• Lead revenue growth across Chamber brands and channels through membership sales, sponsorships and customer development.
• Build Trustee and key customer relationships as executive point of contact and bring perspectives into Chamber decisions.
• Shape customer experience from first engagement through renewal, using feedback, Salesforce and AI tools to improve service.
• Guide the VP of Marketing, Communications & Events in delivering coordinated experiences, messaging and sponsor commitments.
• Partner on Leadership Foundation strategy, board communications, fundraising and budget performance.
• Help set strategy, lead major campaigns, negotiate complex agreements and represent the Chamber with boards.
• Develop customer‑facing teams through coaching, priorities and accountability, using data to improve results.

Skills

Executive leadership

Revenue growth

Customer experience

Public speaking

Budget management

Board relations

Negotiation

Team development

Tools

Salesforce

CRM familiarity

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Vice President of Customer Experience

EXECUTIVE Director Full-Time Senior Management Denver, CO, US

3 days ago Requisition ID: 1115

Salary Range: $175,000.00 To $200,000.00 Annually

Create exceptional experiences for Colorado’s business community.

The Denver Metro Chamber of Commerce exists to strengthen Colorado’s economy by supporting businesses, developing leaders and creating opportunities for our region to thrive. Our vision is Economic Empowerment for Every Coloradan.

As our Senior Vice President of Customer Experience, you’ll shape how businesses connect with the Chamber across our brands. You’ll bring executive leadership and business development expertise to work that supports Colorado’s businesses and communities.

Why This Role Matters

A strong customer experience builds trust and gives businesses a reason to invest in the Chamber year after year. You’ll connect teams around that experience, building lasting partnerships and sustainable revenue.

Reporting to the President & CEO, you’ll help shape strategy as part of the executive leadership team. You’ll be a trusted partner to Trustees, our highest-level customers, and connect customer engagement with Chamber priorities and the Denver Metro Chamber Leadership Foundation’s work.

What You’ll Own

• Lead revenue growth across Chamber brands and channels through membership sales, sponsorships and customer development.
• Build Trustee and key customer relationships as their executive point of contact and bring their perspectives into Chamber decisions.
• Shape the customer experience from first engagement through renewal, using feedback, Salesforce and AI tools to improve service.
• Guide the VP of Marketing, Communications & Events in delivering coordinated experiences, consistent messaging and sponsor commitments.
• Partner on Leadership Foundation strategy, board communications, fundraising and budget performance to support its programs and events.
• Help set strategy, lead major campaigns, negotiate complex agreements and represent the Chamber with boards and the community.
• Develop customer‑facing teams through coaching, clear priorities and accountability, using data to improve results.

What You’ll Bring

• 10+ years of progressive leadership in sales, customer experience, marketing, events or a related field, with success leading revenue‑generating teams and initiatives.
• Experience building high‑value customer, donor or key account relationships and negotiating complex agreements.
• Executive presence, confident public speaking and experience partnering with boards and senior executives.
• Fundraising and budget management experience, ideally in a foundation or nonprofit, plus experience leading across functions and using data to guide decisions.
• Experience in a membership organization, nonprofit or chamber environment and familiarity with Salesforce or a similar CRM are preferred.

Why Join the Chamber

You’ll influence how Colorado’s business community connects with the Chamber and how our work supports a stronger economy. Working closely with the CEO and colleagues across the organization, you’ll help shape our future.

Our values of Leadership, Collaboration, Empowerment, Service and Impact guide how we work. We value curiosity, support professional growth and welcome ideas that help our members, partners and colleagues succeed.

Annual base salary range: $175,000 to $200,000.

Total compensation includes base salary, commissions and bonus. Actual incentive earnings vary based on results and applicable plan terms and are not guaranteed.

The Chamber offers a competitive benefits package, professional development opportunities and the chance to contribute to work that makes a meaningful difference for businesses and communities across Colorado.

Benefits : The Chamber offers a comprehensive benefits package that includes medical, dental and vision coverage, a retirement savings plan with an employer match and employer‑paid life and disability insurance. Paid leave benefits include time off, holidays, floating holiday and volunteer leave and access to paid family and medical leave through Colorado FAMLI. Additional benefits include tax‑advantaged health and dependent care accounts, confidential employee assistance and wellness resources, transportation benefits and optional supplemental insurance, legal services and identity theft protection.

Benefits vary based on employment status and are subject to eligibility requirements and applicable plan terms.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged periods sitting at a desk and working on a computer. Regular attendance at evening and off‑site events, meetings and public engagements. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

A Note About This Role

This Role Guide is intended to describe the core purpose, responsibilities and expectations of this position. As the Chamber continues to grow and evolve, responsibilities may shift to meet changing organizational needs.

We value curiosity, adaptability and collaboration and we encourage every team member to contribute beyond the boundaries of a job description when opportunities arise.

The Chamber is committed to creating a workplace where everyone is treated with respect and has an equal opportunity to succeed.

We are an equal opportunity employer and make employment decisions based on qualifications, merit, business needs and performance. We do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status or any other characteristic protected by applicable federal, state or local law.

We believe that diverse backgrounds, experiences, perspectives and ideas strengthen our team, our culture and our ability to serve our clients and partners.