Chief Concierge

Chief Concierge; United States; On-site; USD 71,000 - 73,000; Full time

Benefits offered by this job

Healthcare options

401(k) retirement plan

Paid time off

Maternity/Paternity leave

Free room nights

Employee meals

Onsite parking

Job summary

Rosewood Calistoga seeks a Chief Concierge to lead the Concierge team, delivering highly personalized guest experiences and expert guidance on local attractions, dining, and bespoke experiences. You will oversee daily operations, mentor staff, and elevate service with a focus on anticipatory hospitality.

This role combines operational leadership with direct guest engagement, requiring passion for luxury hospitality and relationship-building to ensure memorable stays.

Qualifications

• Experience in luxury hospitality is expected.
• Strong leadership and mentoring abilities.

Responsibilities

• Lead, coach, and inspire Concierge team to deliver intuitive, personalized service.
• Curate exceptional itineraries, reservations, and bespoke experiences for guests.
• Build and maintain relationships with local partners, wineries, restaurants, transportation providers, and experience operators.
• Anticipate guest needs and assist VIPs and special occasion travelers.
• Collaborate with resort departments to ensure seamless execution of guest requests.
• Drive service excellence through training, quality assurance, innovation, and continuous improvement.

Job description

Chief Concierge: Rosewood Calistoga

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

THE TEAM

The Concierge team serves as the resort's destination experts, creating meaningful connections between guests, the local community, and the unique experiences that define our destination. Through personalized recommendations, thoughtful planning, and seamless execution, the team transforms guest stays into memorable journeys. Working closely with Front Office, Butler, Transportation, Food & Beverage, Spa, and local partners, the Concierge team ensures every experience reflects Rosewood's commitment to relationship hospitality.

YOUR ROLE

As Chief Concierge, you will lead the Concierge team in creating exceptional and highly personalized guest experiences while serving as the resort's foremost expert on local attractions, activities, dining, transportation, and bespoke experiences. You will oversee daily Concierge operations, mentor and develop team members, establish strong community partnerships, and ensure guests receive intuitive, anticipatory service at every stage of their stay.

This role combines operational leadership with direct guest engagement, requiring a passion for luxury hospitality, relationship building, and service excellence. The Chief Concierge is responsible for elevating the guest experience through innovation, attention to detail, and a deep understanding of guest preferences and expectations.

HOW YOU’LL MAKE THE PLACE

• Lead, coach, and inspire a team of Concierge professionals to deliver intuitive, personalized service.


• Curate exceptional itineraries, reservations, and bespoke experiences that connect guests with the destination.


• Build and maintain strong relationships with local partners, wineries, restaurants, transportation providers, and experience operators.


• Anticipate guest needs and personally assist VIPs, repeat guests, and special occasion travelers.


• Collaborate with resort departments to ensure seamless execution of guest requests and experiences.


• Drive service excellence through training, quality assurance, innovation, and continuous improvement of the Concierge operation.

COULD THIS BE YOU?

• You are passionate about luxury hospitality and creating unforgettable guest experiences.


• You are an inspiring leader who enjoys coaching, mentoring, and developing high-performing teams.


• You possess extensive destination knowledge and a talent for creating unique, customized experiences.


• You are highly organized, resourceful, and capable of managing multiple priorities with ease.


• You communicate confidently, build strong relationships, and thrive in a guest-facing environment.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. Our offerings include:

• Zero-cost healthcare plan options


• 401(k) retirement savings program


• 15 days of paid time off and 7 paid holidays


• 14 weeks of fully paid maternity and paternity leave for eligible associates


• 12 complimentary room nights annually plus 50% off food and beverage experiences


• Complimentary employee meals and free onsite parking.

In addition, we provide ongoing learning and development opportunities and access to global career pathways across Rosewood Hotels & Resorts, helping you build a rewarding and meaningful career.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

PAY TRANSPARENCY

The salary range for this position is $71,000 - 73,000 annually. This is the pay range that the company expects to pay for this position. This position may also be eligible for bonuses. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.