Chief Client Services & Delivery Officer

CGS Federal (Contact Government Services); United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

401(k)

Flexible Spending Account

Paid Time Off and Holidays

Job summary

CGS Federal (Contact Government Services) is seeking a Managing Director of Client Services to lead enterprise client delivery and drive operational excellence. This role involves overseeing project management and ensuring quality service delivery across high-profile investigations.

The ideal candidate will have over 10 years in eDiscovery, strong leadership experience, and the ability to maintain high client satisfaction. Benefits include health coverage and a 401(k) plan.

Qualifications

• 10+ years of experience in eDiscovery or legal technology.
• 5+ years of leadership experience in client services or operations.
• Proven ability to manage client expectations and ensure satisfaction.

Responsibilities

• Ensure effective client management through ownership and accountability.
• Lead Project Management, Operations, and Cyber teams.
• Own overall financial performance and monitor key risks.

Skills

Client relationship management

Project management

Leadership

Communication

Problem-solving

Education

Bachelor's degree in IT, business, or related fields

Tools

Relativity

Job description

CGS Federal (Contact Government Services) is seeking a Managing Director of Client Services to lead enterprise client delivery and drive operational excellence. This role involves overseeing project management and ensuring quality service delivery across high-profile investigations.

The ideal candidate will have over 10 years in eDiscovery, strong leadership experience, and the ability to maintain high client satisfaction. Benefits include health coverage and a 401(k) plan.