Head of Enterprise Client Delivery & eDiscovery

Contact Government Services, LLC; United States; Remote; USD 170,000 - 210,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401(k)

Flexible Spending Account

Paid Time Off

Job summary

Contact Government Services, LLC is seeking a Managing Director of Client Services to oversee enterprise client delivery and drive long-term relationships. This role requires leadership across Project Management, Operations, and Cyber, ensuring quality and client satisfaction.

The ideal candidate must have over 10 years of experience in eDiscovery and legal technology, along with strong communication and organizational skills. Benefits include health, dental, vision, life insurance, and 401(k).

Qualifications

• 10+ years of experience in eDiscovery or legal technology.
• Proven ability to translate client needs into operational solutions.
• Strong leadership experience managing client services teams.

Responsibilities

• Ensure all clients are effectively managed with clear ownership.
• Lead Project Management, Operations, and Cyber teams.
• Monitor performance against defined KPIs.

Skills

Client relationship management

Operational excellence

Project management

Leadership

Communication skills

Education

Bachelor's degree in information technology, business, or related fields

Tools

Relativity

Job description

Contact Government Services, LLC is seeking a Managing Director of Client Services to oversee enterprise client delivery and drive long-term relationships. This role requires leadership across Project Management, Operations, and Cyber, ensuring quality and client satisfaction.

The ideal candidate must have over 10 years of experience in eDiscovery and legal technology, along with strong communication and organizational skills. Benefits include health, dental, vision, life insurance, and 401(k).