Senior Client Service & Strategy Executive

BNY Mellon; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

BNY Mellon in Berwyn, PA is seeking a Vice President, Client Service Management (Account Manager) to serve as a strategic contact for assigned clients leveraging Archer product and services. You will address client needs and develop strategies that deliver exceptional service across Managed Account Solutions.

In this role you’ll build trusted partnerships with client executives, lead service reviews, manage escalations, and coordinate across internal teams to ensure on-time delivery and aligned

Qualifications

• 7+ years of client relationship/account management or similar role.
• Experience with SMAs or asset management preferred.
• Demonstrated ability to manage complex client issues across cross-functional teams.
• Strong written and verbal communication skills.
• C-suite relationship exposure is a plus.
• Strong organizational and time-management skills.
• Willingness to travel 10–20%.

Responsibilities

• Serve as primary contact for assigned clients and oversee day-to-day relationship management.
• Build and maintain trusted client relationships as their adviser.
• Manage escalations and work with internal teams to resolve issues.
• Develop and execute client service strategies to support retention and growth.
• Lead client meetings and service reviews, reporting priorities and progress.
• Coordinate client initiatives across stakeholders to ensure delivery.
• Understand each client’s business to identify opportunities for growth and align on SLAs.
• Collaborate across teams to identify trends and drive service improvements.
• Prepare client-facing materials and performance reporting.
• Represent the organization in client and industry settings.
• Evolve the client service model, governance, and SLA enhancements.

Skills

Client relations

Account management

Communication

Problem solving

Stakeholder influence

Organizational skills

Strategic thinking

Time management

Education

Bachelor’s degree in Finance

Job description

BNY Mellon in Berwyn, PA is seeking a Vice President, Client Service Management (Account Manager) to serve as a strategic contact for assigned clients leveraging Archer product and services. You will address client needs and develop strategies that deliver exceptional service across Managed Account Solutions.

In this role you’ll build trusted partnerships with client executives, lead service reviews, manage escalations, and coordinate across internal teams to ensure on-time delivery and aligned