VP, Client Operations: Strategy & Client Impact

BNY

Pittsburgh (Allegheny County)

On-site

USD 150,000 - 210,000

Full time

2 days ago

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Job summary

BNY in Pittsburgh, PA is seeking a Vice President, Client Operations to join the Client Operations & Reporting team. The role focuses on developing client service strategies, enhancing satisfaction, ensuring regulatory compliance, and cross-functional collaboration to address client needs.

The ideal candidate holds a Bachelor's degree in Business, Finance, or a related field with 7–12 years of experience, strong analytical and communication skills, and the ability to build relationships with

Qualifications

Bachelor's degree in Business, Finance, or a related field.
Typically, 7-12 years of experience.
Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.

Responsibilities

Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.