VP of Client Service & Experience Strategy

BNY; Jersey City (NJ); On-site; USD 150,000 - 190,000; Full time

Job summary

BNY is seeking a Vice President, Client Service Management for its Global Clearing team in Jersey City, NJ. You will serve as a primary client contact, align needs with strategy, and drive proactive service improvements across multiple products.

Success requires a strong client relationship skill set, problem-solving abilities, and excellent verbal and written communication. You will partner with internal teams to resolve complex issues and evolve service levels, contributing to revenue

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• Typically 5–7 years of experience.
• Strong client relationship management skills.
• Excellent problem-solving abilities with a client-centric approach.
• Effective communication skills, both verbal and written.

Responsibilities

• Serves as a point of contact to clients on service issues and assists in developing strategy to deliver world-class client service across multiple products.
• Collaborate with clients and internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partners with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
• Provides exceptional service to meet client expectations across all products and services.
• Work with clients to resolve complex issues across multiple products; manage issues/incidents and collaborate with internal partners to resolve issues.
• Execute service commitments and evolve the client service model in partnership with key counterparts (e.g., SLA evolution).
• Gain understanding of client's business to identify opportunities to engage with us and improve service.
• Identify opportunities for continuous service improvement, including digital adoption.
• Contribute to client growth by identifying opportunities for their success—protecting revenue and supporting Client Coverage via service-led sales.

Skills

Client relationship management

Problem solving

Communication skills

Education

Bachelor's degree in Finance/Business Admin

Job description

BNY is seeking a Vice President, Client Service Management for its Global Clearing team in Jersey City, NJ. You will serve as a primary client contact, align needs with strategy, and drive proactive service improvements across multiple products.

Success requires a strong client relationship skill set, problem-solving abilities, and excellent verbal and written communication. You will partner with internal teams to resolve complex issues and evolve service levels, contributing to revenue