Chief AI Growth & Retention Architect

Allin Capital LLC; San Francisco (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

Broccoli AI is seeking a Head of AI Success in San Francisco to architect and scale an AI-powered customer success engine. You’ll drive retention, expansion, and on-time value, building scalable systems for health scoring, segmentation, and revenue-driven playbooks.

You’ll lead cross-functional teams across Success, Deployment, and Support, leverage AI to automate workflows, and align CS as a revenue function in a fast-moving startup backed by notable investors.

Qualifications

• 8+ years of strategy, product, or operations experience.
• Experience developing new AI solutions in fast-moving, ambiguous environments.
• Bonus: Knowledge of CS processes, systems, and best practices.

Responsibilities

• Design and build the AI-powered success engine to scale from hundreds to thousands of customers.
• Create systems for segmentation, ownership, and health scoring.
• Lead Success, Deployment, and Support teams and automate workflows using AI.
• Turn customer data into revenue opportunities and optimize onboarding.

Skills

AI strategy

Customer success

Data analytics

Health scoring

Segmentation

Playbooks

Automation

Leadership

Education

CS degree or AI product management

Tools

Claude

Job description

Broccoli AI is seeking a Head of AI Success in San Francisco to architect and scale an AI-powered customer success engine. You’ll drive retention, expansion, and on-time value, building scalable systems for health scoring, segmentation, and revenue-driven playbooks.

You’ll lead cross-functional teams across Success, Deployment, and Support, leverage AI to automate workflows, and align CS as a revenue function in a fast-moving startup backed by notable investors.