Chief Adoption & Growth Leader (SaaS)

Awin Global; Chicago, Northern (IL, KY); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Flexi-Week

Flexi-Office

Work Expense Contribution & Remote办公家具

Medical & Life Insurance

401(k)

Paid Vacation & Time Off

Global learning & recognition

Job summary

Awin is seeking a Head of Customer Adoption in the United States, leading adoption for 7–24 month lifecycle customers and a portfolio of ~1,300 programs. You will drive engagement, tool utilization, and GP growth while managing two teams and multiple team leaders to deliver scalable, data-led programs.

Based in the US with a hybrid work model, you will leverage AI/ML insights, collaborate with Activation and Expansion leaders, and focus on reducing dormancy, expanding Tier movement, and

Qualifications

• 7+ years Affiliate, partnership, or performance marketing industry experience.
• Experience leading and developing high-performing customer-facing teams.
• Data-driven approach to customer management using health, engagement, and commercial insights.

Responsibilities

• Lead the adoption strategy for Silver+ customers in the 7–24-month lifecycle stage.
• Drive adoption of key tools, capabilities, and growth levers to maximize customer value and GP.
• Lead and develop two Team Leaders and the Adoption team.
• Prioritize customer engagement and intervention activity using insights to maximize growth, mitigate risk, and optimize outcomes.
• Act on QA recommendations to improve engagement quality, adoption outcomes, and team effectiveness.
• Reduce dormancy through proactive engagement and reactivation strategies.
• Partner with Heads of Activation and Expansion to ensure seamless progression across the lifecycle.

Skills

Leadership

Customer Success

SaaS/Martech experience

Affiliate/partnership marketing

Data-driven decision making

Stakeholder management

AI/ML insights

Job description

Awin is seeking a Head of Customer Adoption in the United States, leading adoption for 7–24 month lifecycle customers and a portfolio of ~1,300 programs. You will drive engagement, tool utilization, and GP growth while managing two teams and multiple team leaders to deliver scalable, data-led programs.

Based in the US with a hybrid work model, you will leverage AI/ML insights, collaborate with Activation and Expansion leaders, and focus on reducing dormancy, expanding Tier movement, and