Senior Global Adoption Programs Lead

Loom; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Job summary

Atlassian seeks a Senior Scaled Adoption Manager to drive adoption programs across our global customer base, designing quarterly roadmaps and tailoring content for diverse regions. You will collaborate with Product, Marketing and Customer teams to scale events and create always-on learning journeys.

The role emphasizes AI-driven personalization, automation, and data-driven KPIs to accelerate adoption and revenue impact, with opportunities across live sessions, workshops, and office hours.

Qualifications

• 5+ years in Customer Success programs, Digital Customer Success or lifecycle marketing
• Understanding of common Jira, Jira Service Management, Confluence and Loom end-user use cases and ways of working
• Experience establishing collaborative cross-functional alignment across product, sales, support, marketing, and solution partners to facilitate a seamless customer experience
• Experience with Gainsight, Salesforce, BI tools such as Tableau, Customer Data Platforms like Databricks and Webinar tools like Zoom and BigMarker
• Experience using qualitative and quantitative data to run programs that deliver measurable outcomes

Skills

Customer success programs

Cross-functional alignment

Data-driven optimization

Stakeholder management

Lifecycle marketing

Tools

Jira

Jira Service Management

Confluence

Loom

Gainsight

Salesforce

Tableau

Databricks

Zoom

BigMarker

Job description

Atlassian seeks a Senior Scaled Adoption Manager to drive adoption programs across our global customer base, designing quarterly roadmaps and tailoring content for diverse regions. You will collaborate with Product, Marketing and Customer teams to scale events and create always-on learning journeys.

The role emphasizes AI-driven personalization, automation, and data-driven KPIs to accelerate adoption and revenue impact, with opportunities across live sessions, workshops, and office hours.