Chick-fil-A Restaurant Operations Manager

Cooper Connect; King George (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance Contribution

Paid Vacation

Tuition Discounts at Over 100 Colleges

Never work on Sundays

Job summary

Chick-fil-A King George is seeking a passionate Restaurant Operations Manager to lead daily front-of-house and back-of-house activities in a fast-paced, team-oriented setting. You will drive operational excellence, mentor leaders, and uphold Chick-fil-A’s values while delivering remarkable guest experiences.

With 2+ years of restaurant leadership and a proven ability to grow teams and improve financial performance, you will shape a culture of accountability, safety, and servant leadership that

Qualifications

• 2+ years of restaurant leadership experience, preferably in a high-volume environment.
• Proven ability to develop teams and drive operational results.
• Strong understanding of restaurant operations and financial performance.
• Self-motivated, organized, and proactive problem solver.
• Passion for servant leadership and Chick-fil-A's values.

Responsibilities

• Oversee Front of House operations, ensuring standards and guest experience.
• Identify, coach, and develop future leaders while building leadership pipeline.
• Inspire and empower team members with clear expectations and feedback.
• Maintain safety and cleanliness, ensuring compliance with procedures.
• Drive guest experience by creating a culture of hospitality and continuous improvement.
• Partner with owners and leaders to manage labor costs and growth.

Skills

Restaurant leadership

Team development

Guest experience

Financial awareness

Safety & compliance

Job description

Chick-fil-A Restaurant Operations Manager

• Owner/Operator Nolan Volk has been leading Chick-fil-A King George since November 2023. He prioritizes intentional leadership development, personal growth, and creating a fun, supportive culture where team members feel valued and challenged to succeed.
  
• Nolan's vision is for Chick-fil-A King George to be a cornerstone of the community, making a positive impact on guests and those around them through genuine care, compassion, and wholehearted service.
  
• Chick-fil-A King George opened in November 2023 and is continuing to grow, offering opportunities for leaders to help shape the restaurant's culture, develop its team, and contribute to its long-term success.
  
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
  
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  
• Chick-fil-A is on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
  
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
  

Value and Appreciate Employees

• Health Insurance Contribution
  
• Paid Vacation
  
• Tuition Discounts at Over 100 Colleges
  
• Never work on Sundays
  

We are looking for a passionate, results-driven Restaurant Operations Manager to join our team at Chick-fil-A King George! This hands-on leadership opportunity is ideal for someone who thrives in a fast-paced, team-oriented environment and is passionate about delivering remarkable guest experiences. You will play a key role in driving operational excellence, developing future leaders, and shaping a positive team culture. With opportunities for professional growth and the chance to make a lasting impact on a growing business and the King George community, this is more than just a job. It's an opportunity to build a meaningful career!

Your Impact

• Drive Operational Excellence: Oversee Front of House operations, ensuring Chick-fil-A standards are consistently met while delivering a remarkable guest experience.
  
• Develop High-Performing Teams: Identify, coach, and develop future leaders while building a strong leadership pipeline and fostering a culture of growth and accountability.
  
• Lead with Purpose: Inspire and empower Front of House team members, setting clear expectations, providing consistent feedback, and holding the team accountable to high standards.
  
• Champion Safety and Excellence: Maintain a clean, safe, and organized environment while ensuring compliance with food safety standards and operational procedures.
  
• Elevate the Guest Experience: Create a culture of genuine hospitality, identify opportunities to go above and beyond for guests, and continuously improve the overall guest experience.
  
• Drive Business Growth: Partner with the Owner/Operator and fellow leaders to improve operational efficiency, manage labor costs, achieve performance goals, and contribute to the restaurant's continued growth.
  
• 2+ years of restaurant leadership experience, preferably in a high-volume environment
  
• Proven ability to develop teams and drive operational results
  
• Strong understanding of restaurant operations and financial performance
  
• Self-motivated, organized, and proactive problem solver
  
• Passion for servant leadership and Chick-fil-A's values