Chick-fil-A General Manager

Cooper Connect; Vernon Hills (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Quarterly bonuses

Phone allowance

Personal development allowance

Employee meals

Consistent schedule

No Sundays

Leadership development

Job summary

Chick-fil-A in Vernon Hills, IL seeks a seasoned General Manager to lead daily restaurant operations and drive exceptional guest experiences. This hands-on role oversees a large team and partners closely with the Owner/Operator to sustain operational excellence and a culture of service.

The role emphasizes leadership development, team performance, and adherence to Chick-fil-A standards, with opportunities to mentor department leaders and elevate restaurant results.

Qualifications

• Proven experience leading large teams of 75+ employees.
• Restaurant General Manager or senior operations leadership experience (preferred).
• Strong operational, organizational, and problem-solving skills.
• Experience coaching and developing managers and department leaders.
• Ability to independently oversee daily restaurant operations and drive results.

Responsibilities

• Oversee daily restaurant operations, ensuring exceptional food quality, efficient service, and guest experiences.
• Lead and direct a team of approximately 85–90 employees, including restaurant directors and managers.
• Develop future leaders by coaching, mentoring, and building a leadership pipeline.
• Own restaurant performance through operational efficiency, productivity, and consistent standards.
• Partner with the Owner/Operator as a trusted second-in-command to support long-term goals.
• Foster a strong team culture built on integrity, collaboration, accountability, and Chick-fil-A's Second Mile Service.

Skills

Operational excellence

Team leadership

Leadership development

Performance ownership

Partner with owner

Team culture

Job description

• Owner/Operator Beth Dahlenburg brings 13 years of Chick-fil-A experience, a background in nonprofit leadership development, and a passion for investing in people.
  
• Beth has a strong focus on internal promotions, leadership development, and career advancement opportunities.
  
• Committed to exceptional hospitality, Second Mile Service, and making a positive impact in the community.
  
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
  
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  
• Chick-fil-A is on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
  
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
  

Value and Appreciate Employees

• Health Insurance Contribution
  
• Paid Time Off and Vacation
  
• 401(k) Retirement Plan (Eligible After One Year of Employment)
  
• Quarterly Performance Bonuses
  
• $50 Monthly Cell Phone Allowance
  
• $50 Monthly Personal Development Allowance
  
• Employee Meal Benefits
  
• Consistent Work Schedule
  
• Never Work on Sundays
  
• Leadership Development and Coaching
  

We are looking for an experienced, driven, and people-focusedGeneral Manager to join our team at Chick-fil-A! This hands-on leadership opportunity is ideal for someone who thrives on leading large teams, developing strong leaders, and driving operational excellence. As the General Manager, you will serve as a key partner to the Owner/Operator, overseeing daily restaurant operations, strengthening team culture, and delivering remarkable guest experiences while continuing to grow personally and professionally.

Your Impact

• Drive Operational Excellence: Oversee daily restaurant operations, ensuring exceptional food quality, efficient service, and remarkable guest experiences.
  
• Lead High-Performing Teams: Provide leadership and direction for a team of approximately 85–90 employees, including restaurant directors and managers.
  
• Develop Future Leaders: Coach, mentor, and hold department leaders accountable while building a strong leadership pipeline.
  
• Own Restaurant Performance: Drive results through operational efficiency, team productivity, and consistent execution of restaurant standards.
  
• Partner with the Owner/Operator: Serve as a trusted second-in-command, confidently managing restaurant operations and supporting long-term business goals.
  
• Build a Strong Team Culture: Foster an environment of integrity, collaboration, accountability, and Chick-fil-A's signature Second Mile Service.
  
• Proven experience leading large teams of 75+ employees
  
• Restaurant General Manager or senior operations leadership experience (preferred)
  
• Strong operational, organizational, and problem-solving skills
  
• Experience coaching and developing managers and department leaders
  
• Ability to independently oversee daily restaurant operations and drive results
  
• Strong integrity, humility, and passion for Chick-fil-A's values