Chick-fil-A Catering Sales Operations Manager

ZippyApp - Recruitment Marketing; San Jose (CA); On-site; USD 68,880 - 96,432; Full time

Benefits offered by this job

Bonus / Incentive Program

Paid Time Off

401(k) retirement plan

Medical, Dental, & Vision Insurance

Leadership Training and Development

Free Employee Meals

Paid Sick Leave

Scholarships (up to $25,000)

Job summary

Chick‑fil‑A at First Street is seeking a Catering Sales Operations Manager to oversee all catering aspects in a multi-million dollar restaurant. You will manage people and operations while ensuring exceptional customer service and business results.

This hands-on role includes HR responsibilities and requires managing event planning operations to enhance profitability. Candidates should have a minimum of 2 years in sales and marketing and strong leadership skills. Benefits include medical insurance, paid time off, and incentives.

Qualifications

• Minimum 2 years of experience in sales & marketing or related area.
• Strong critical thinking and problem-solving skills.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee the Catering Sales Department and implement strategies.
• Manage event planning operations to ensure satisfaction.
• Ensure and provide exceptional customer service.
• Conduct human resources activities in the team.

Skills

Sales & marketing

Event management

Customer service

Communication skills

Problem-solving

Leadership

Social media platforms proficiency

Education

2 years experience in related field

Tools

ServSafe Manager Certification

Job description

Company Description

Chick‑fil‑A is a leader in the fast‑food industry and is known for its commitment to excellent food, beverages, and hospitality. Chick‑fil‑A at First Street celebrated its grand opening in August 2012, becoming the first restaurant in the Bay Area. We are proud of our history here and the impact we've had on the community since then. Site: http://www.chick‑fil‑a.com/firststreet

Job Description

The Chick‑fil‑A at First Street Catering Sales Operations Manager role is a unique position that oversees all in‑restaurant, community, and business catering aspects of our multi‑million dollar restaurant. This includes managing our people, products, business, and operations. In this role, you will be vital in building a strong team that consistently delivers Gold Standard customer service and effectively drives business results. The role also includes the full spectrum of HR responsibilities - recruiting, training, developing, and retaining both part‑time and full‑time catering staff. This position requires open availability to work most Friday and Saturday events, as well as during peak holiday seasons. Chick‑fil‑A is closed on Sundays.

You'll also be accountable for all restaurant catering operations, such as managing hours, protecting assets, and maintaining kitchen and inventory organization. By developing a deep understanding of our customer base and product assortment, you will be able to leverage these insights to propel the business forward.

Our management team fosters strong relationships with cross‑functional partners, Support Center staff, and associates, thereby inspiring a culture characterized by inclusivity, collaboration, and optimism.

Requirements / Responsibilities

• Oversee the Catering Sales Department and implement strategies
• Maintain focus on profitability of event engagements through appropriate planning and monitoring
• Generate revenue for events through prudent use of selling strategies and presentation of products to best meet the needs of the event group
• Managing event planning operations
• Coordinate and lead event management activity for high‑profile, high‑importance customer groups
• Maintain focus on event satisfaction through interactions with customers and companies
• Provide support, as needed, for recruiting, hiring, and coaching the team
• Ensure and provide exceptional customer service
• Manage the sales and marketing strategy
• Lead sales/catering department teams
• Conduct human resources activities
• Proficiency in social media platforms

Career Progression

The Catering Sales Operations Manager position includes a 90‑day training and probationary period. Successfully completing this training is the first step toward leadership roles within Chick‑fil‑A at First Street. We strongly believe in promoting from within, and many of our franchise owners and corporate staff we have developed and/or influenced began their careers in restaurant management.

Qualifications

• Minimum 2 years of experience in sales & marketing, event management, food and beverage or related professional area
• Excellent time management and ability to work under pressure
• Strong critical thinking & problem solving skills
• Good business acumen with market intelligence
• Excellent communication and leadership skills
• Be innovative and passionate to strive for service excellence
• High attention to detail, thoroughness and accuracy
• Self‑motivated with ability to take initiative
• Strong ability to build relationships and collaborate effectively
• Lift 20 lb–50 lb
• Proficiency in a language other than English is a plus
• ServSafe Manager Certification
• This is a “hands‑on” role in a restaurant
• Valid driver’s license and clean driving record

Benefits

• Bonus / Incentive Program
• Paid Time Off
• 401(k) retirement plan
• Medical, Dental, & Vision Insurance
• Leadership Training and Development
• Opportunities for Career Advancement
• Free Employee Meals
• Paid Sick Leave
• Remarkable Scholarships (range $1,000–$25,000)

The starting hourly rate for this position is $50.00. The full pay range is $50.00–$70.00 per hour, and your actual salary will be determined by considering your specific skills and years of relevant experience. Please note that this range may be subject to change in the future.