Catering Manager

Chick-fil-A; East York (PA); On-site; USD 40,000 - 70,000; Full time

Job summary

The Chick-fil-A catering team is seeking a Catering Manager to lead and grow the restaurant's catering business, ensuring exceptional hospitality and customer experiences. You will own the catering department, manage orders from placement to delivery, and collaborate with leadership to meet sales goals.

The ideal candidate is organized, dependable, and passionate about serving others, with strong relationships within the community and a hands-on leadership style.

Qualifications

• Previous leadership, management, catering, hospitality, or food service experience preferred.

Responsibilities

• Oversee the daily operations of the catering department, ensuring orders are accurate, timely, and presented to Chick-fil-A standards.
• Coordinate catering orders from placement through preparation, packaging, and delivery.
• Manage catering schedules and delivery drivers.
• Ensure catering equipment, supplies, and inventory are properly maintained.
• Monitor food quality, presentation, and accuracy for every catering order.
• Coordinate with kitchen and front-of-house teams to ensure smooth execution.

Skills

Leadership

Organizational skills

Customer service

Time management

Problem solving

Sales & networking

Computer skills

Driver's license

Job description

Catering Manager

Chick-fil-A | Full-Time

Position Overview

The Catering Manager is responsible for leading and growing the restaurant's catering business while delivering exceptional hospitality and outstanding customer experiences. This individual will oversee all aspects of catering operations, including order coordination, food preparation, delivery, customer relationships, and business development.

The ideal candidate is highly organized, dependable, enthusiastic, and passionate about serving others. They will take ownership of the catering department, build strong relationships within the community, and work alongside the restaurant leadership team to achieve operational and sales goals.

Key Responsibilities

Catering Operations & Execution

• Oversee the daily operations of the catering department, ensuring orders are accurate, timely, and presented to Chick-fil-A standards.
• Coordinate catering orders from placement through preparation, packaging, and delivery.
• Manage catering schedules and delivery drivers.
• Ensure catering equipment, supplies, and inventory are properly maintained.
• Monitor food quality, presentation, and accuracy for every catering order.
• Coordinate with kitchen and front-of-house teams to ensure smooth execution.

Sales & Brand Development

• Develop strategies to grow catering sales and increase brand awareness within the community.
• Proactively build relationships with local businesses, schools, churches, organizations, and community leaders.
• Identify opportunities for new catering partnerships and repeat business.
• Follow up with customers to encourage repeat orders and build lasting relationships.
• Track catering sales, customer feedback, and performance goals.
• Represent Chick-fil-A professionally at community events and networking opportunities.

Customer Service & Hospitality

• Deliver exceptional customer service and create memorable catering experiences.
• Communicate with customers regarding orders, special requests, delivery details, and feedback.
• Resolve customer concerns promptly and professionally.
• Ensure every catering interaction reflects Chick-fil-A's commitment to genuine hospitality.

Qualifications & Skills

• Previous leadership, management, catering, hospitality, or food service experience preferred.
• Strong organizational, communication, and time-management skills.
• Excellent customer service and relationship-building abilities.
• Ability to multitask and manage multiple orders and deadlines.
• Strong problem-solving and decision-making skills.
• Comfortable with sales goals, networking, and business development.
• Proficient with basic computer systems, email, and scheduling tools.
• Valid driver's license and reliable transportation if delivery responsibilities are required.

Schedule & Position Details

• Employment Type: Full-Time
• Position: Catering Manager
• Schedule: Flexible availability based on business needs, including occasional evenings and Saturdays.
• Saturday availability is required.
• Compensation: Based on experience and qualifications.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.