Chicago Tech Support & Sales Enablement Pro

Filetwigbay; Chicago (IL); On-site; USD 53,000 - 83,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible schedule

Job summary

InnovateTech in Chicago, IL seeks a Technical Support Specialist who blends complaint handling with verbal communication to own customer interactions and sales-enabled onboarding. The role emphasizes relationship-building, proactive messaging, and data-driven improvements within the Chicago market.

The position offers ownership early in a supportive environment, mentorship, and flexible scheduling. Compensation targets a range from $53,000 to $83,000 annually, reflecting market norms for this

Qualifications

• Strong rapport-building and a positive presence.
• Ability to own sales marketing decisions in an IL market.
• Hands-on experience with Customer Onboarding; Twilio Flex advantageous.
• Proven aptitude for Live Chat Support.
• Demonstrated coaching results in Chicago market.
• Familiarity with Chicago market and local sales landscape.

Responsibilities

• Build and nurture relationships with prospects across the Chicago, IL market.
• Share field intel to sharpen next quarter's ads.
• Pitch upsells that feel like favors, not invoices.
• Run experiments on sales marketing messaging and keep only what converts.
• Identify customer-centric hooks to engage Chicago, IL prospects.
• Set and monitor KPIs tied to revenue, retention, and CAC.
• Prevent renewals slipping by owning the timeline.
• Keep messaging consistent from billboards to DMs in Chicago, IL.

Skills

Rapport-building

Sales marketing decisions

Customer Onboarding

Live Chat Support

Coaching results

Chicago market familiarity

Adaptability

Tools

Twilio Flex

Job description

InnovateTech in Chicago, IL seeks a Technical Support Specialist who blends complaint handling with verbal communication to own customer interactions and sales-enabled onboarding. The role emphasizes relationship-building, proactive messaging, and data-driven improvements within the Chicago market.

The position offers ownership early in a supportive environment, mentorship, and flexible scheduling. Compensation targets a range from $53,000 to $83,000 annually, reflecting market norms for this