Technical Support Specialist InnovateTech Chicago, IL

Filetwigbay; Chicago (IL); On-site; USD 53,000 - 83,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible schedule

Job summary

InnovateTech in Chicago, IL seeks a Technical Support Specialist who blends complaint handling with verbal communication to own customer interactions and sales-enabled onboarding. The role emphasizes relationship-building, proactive messaging, and data-driven improvements within the Chicago market.

The position offers ownership early in a supportive environment, mentorship, and flexible scheduling. Compensation targets a range from $53,000 to $83,000 annually, reflecting market norms for this

Qualifications

• Strong rapport-building and a positive presence.
• Ability to own sales marketing decisions in an IL market.
• Hands-on experience with Customer Onboarding; Twilio Flex advantageous.
• Proven aptitude for Live Chat Support.
• Demonstrated coaching results in Chicago market.
• Familiarity with Chicago market and local sales landscape.

Responsibilities

• Build and nurture relationships with prospects across the Chicago, IL market.
• Share field intel to sharpen next quarter's ads.
• Pitch upsells that feel like favors, not invoices.
• Run experiments on sales marketing messaging and keep only what converts.
• Identify customer-centric hooks to engage Chicago, IL prospects.
• Set and monitor KPIs tied to revenue, retention, and CAC.
• Prevent renewals slipping by owning the timeline.
• Keep messaging consistent from billboards to DMs in Chicago, IL.

Skills

Rapport-building

Sales marketing decisions

Customer Onboarding

Live Chat Support

Coaching results

Chicago market familiarity

Adaptability

Tools

Twilio Flex

Job description

The Technical Support Specialist role at InnovateTech sits where Complaint Handling meets Verbal Communication, and the candidate who blends both writes their own ceiling. Consider the trade: your 1 years of Critical Thinking for $53,000 - $83,000, a temporary schedule, and ownership most shops never offer.

Key Responsibilities

• Build and nurture relationships with prospects across the Chicago, IL market
• Hand marketing the field intel that sharpens next quarter's ads
• Pitch upsells that feel like favors, not invoices
• Run experiments on sales marketing messaging and keep only what converts
• Find the customer-centric hook that makes Chicago, IL prospects lean in
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Keep Chicago renewals from slipping by owning the timeline
• Keep the messaging consistent from Chicago, IL billboards to cold DMs

What You'll Bring

• Strong rapport-building skills and a genuinely positive presence
• Comfort owning sales marketing decisions in an IL market
• Hands-on proficiency with Customer Onboarding, ideally paired with Twilio Flex
• Proven aptitude for Live Chat Support, ideally near Chicago, IL
• Proven Coaching results, ideally seasoned in Chicago, IL
• Familiarity with the Chicago market and local sales marketing landscape

InnovateTech has made Chicago, IL synonymous with empathy-led, dependable sales marketing work that outlasts the hype cycles. We hand new Technical Support Specialist hires real ownership early because trust given freely tends to be returned.

Come for $53,000 - $83,000, stay for the mentorship, the benefits, and the rare flexibility that makes InnovateTech an empowering place to grow.

Fresh interview slots opened up this week for the Technical Support Specialist search.