Sales Support Specialist

RIM Recruitment Professionals; Chicago (IL); Hybrid; USD 70,000 - 95,000; Full time

Job summary

RIM Recruitment Professionals’s Chicago client, a Tier 1 automotive supplier, seeks a Sales Support Specialist for a hybrid role combining administrative rigor with sales operations to drive performance and customer satisfaction.

The role coordinates forecasts, prepares proposals and presentations, manages CRM data, supports product launches, and collaborates with Sales, Operations, Marketing, and Finance. Requires 3–5 years in sales support with strong analytics and communication skills.

Qualifications

• College diploma or university degree in Business, Marketing, Finance, or related discipline.
• 3–5 years in sales support or sales operations within a fast-paced environment.
• Strong analytical skills to interpret sales data, forecasts, and performance metrics.
• Experience preparing professional presentations, reports, and customer-facing documentation.
• Advanced organizational and time management skills with exceptional attention to detail.
• Strong written and verbal communication skills.
• Proficiency with CRM systems; SAP experience preferred.
• Background in manufacturing, automotive, industrial, or technical product environments.

Responsibilities

• Provide day-to-day administrative support to the Sales Department.
• Prepare customer proposals, presentations, reports, and sales packages.
• Maintain sales forecasts and analyze performance against budgets and objectives.
• Coordinate communication between Sales, Operations, Customer Service, Accounting, Marketing, and other departments.
• Support product launches, sales initiatives, and marketing campaigns.
• Maintain CRM records, customer information, and sales documentation.
• Qualify and route customer inquiries while providing excellent customer service.
• Coordinate sales meetings, training sessions, trade shows, and customer events.
• Prepare monthly sales reports, KPI tracking, and performance metrics.
• Assist with travel coordination, expense reporting, scheduling, and general departmental administration.
• Research market trends and competitive activity to support sales initiatives.
• Participate in continuous improvement initiatives and uphold company quality and safety standards.

Skills

Analytical skills

Communication skills

Time management

MS Office proficiency

Education

College diploma or university degree in Business, Marketing, Finance, or a related discipline.

Tools

Excel

PowerPoint

CRM systems

SAP

Job description

POSITION ID #35620 Title: Sales Support Specialist Location: Chicago, IL Work Model: Hybrid | 2-3 days on-site Compensation: $70 - 95K / year

About Our Client

Our client is a well-established Tier 1 automotive supplier serving some of the world's leading automotive manufacturers. With a reputation for quality, innovation, and long-standing customer partnerships, they are looking to add a highly organized Sales Support Specialist to their growing commercial team. As part of a collaborative sales team, they are seeking a Sales Support Specialist who enjoys working behind the scenes to help drive sales performance, improve processes, and ensure customers receive exceptional service.

About the Role

This is an excellent opportunity for an organized, analytical, and customer-focused professional who enjoys supporting a high-performing sales team. Reporting to the Sales Director, you'll coordinate sales operations, maintain accurate forecasting and reporting, support product launches, prepare presentations, manage CRM data, and collaborate with multiple internal departments to keep projects moving efficiently. Success in this role comes from balancing strong administrative skills with business acumen, attention to detail, and the ability to communicate effectively with internal teams and customers.

Key Responsibilities

• Provide day-to-day administrative support to the Sales Department.
• Prepare customer proposals, presentations, reports, and sales packages.
• Maintain sales forecasts and analyze performance against budgets and objectives.
• Coordinate communication between Sales, Operations, Customer Service, Accounting, Marketing, and other departments.
• Support product launches, sales initiatives, and marketing campaigns.
• Maintain CRM records, customer information, and sales documentation.
• Qualify and route customer inquiries while providing excellent customer service.
• Coordinate sales meetings, training sessions, trade shows, and customer events.
• Prepare monthly sales reports, KPI tracking, and performance metrics.
• Assist with travel coordination, expense reporting, scheduling, and general departmental administration.
• Research market trends and competitive activity to support sales initiatives.
• Participate in continuous improvement initiatives and uphold company quality and safety standards.

Operating Environment

2-3 days on-site. Fast-paced, collaborative sales environment supporting multiple internal stakeholders. Regular interaction with Sales, Marketing, Customer Service, Operations, and Accounting. Opportunity to contribute to product launches, customer initiatives, and strategic sales projects.

Success Metrics

The successful candidate will be measured on: Accuracy and timeliness of sales reporting and forecasting. Quality and responsiveness of support provided to the Sales team. Accuracy of CRM and customer data. Successful coordination of sales projects, meetings, and events. Strong cross-functional collaboration and communication. Continuous improvement of sales processes and administrative efficiency.

Qualifications

• College diploma or university degree in Business, Marketing, Finance, or a related discipline.
• Approximately 3–5 years of experience in sales support, sales coordination, customer service, or sales operations within a fast-paced business environment.
• Strong analytical skills with the ability to interpret sales data, forecasts, and performance metrics.
• Experience preparing professional presentations, reports, and customer-facing documentation.
• Advanced organizational and time management skills with exceptional attention to detail.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Experience working with CRM systems.
• Preferred Experience with SAP.
• Experience supporting product launches or sales and marketing initiatives.
• Background within manufacturing, automotive, industrial, or technical product environments.

Why Join?

This is an opportunity to join an established global organization where your work will directly support business growth and customer success. You'll become part of a collaborative team that values initiative, continuous improvement, and professional development while offering exposure to multiple areas of the business and opportunities to broaden your skills.

Note: AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with pay transparency requirements. Actual compensation will be determined based on the successful candidate's experience, skills, and qualifications and may fall anywhere within the range.