Tech-Savvy Customer Support Specialist (Chicago)

GetJobSmart; Chicago (IL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance (medical, dental, &视)

Tuition reimbursement

Online courses

Workshops

Job summary

Summit Advanced Solutions in Chicago, IL, is seeking a Customer Service Rep for a full-time role. You will handle client inquiries, document issues, track resolutions, and provide updates to clients, elevating complex problems to the appropriate teams.

The position offers a competitive base pay ranging from $42,000 to $57,503, plus comprehensive health insurance (medical, dental, vision) and opportunities for professional development, including tuition reimbursement, online courses, and

Qualifications

• High school diploma or equivalent; associate's degree preferred.
• Experience in customer service, preferably in technology.
• Excellent communication and interpersonal skills.
• Proficiency in English, written and spoken.
• Strong problem-solving and attention to detail.

Responsibilities

• Answer incoming calls, emails, and chats from clients in a timely, professional manner.
• Assist clients with technical issues related to our software solutions.
• Document and track customer interactions to ensure quality service.
• Collaborate with sales and support teams to resolve complex issues.
• Stay up-to-date with product features to provide accurate information.

Skills

Customer service

Communication

Technical support

Software proficiency

Attention to detail

Education

High school diploma or equivalent

Associate's degree preferred

Tools

CRM software

MS Office

Job description

Summit Advanced Solutions in Chicago, IL, is seeking a Customer Service Rep for a full-time role. You will handle client inquiries, document issues, track resolutions, and provide updates to clients, elevating complex problems to the appropriate teams.

The position offers a competitive base pay ranging from $42,000 to $57,503, plus comprehensive health insurance (medical, dental, vision) and opportunities for professional development, including tuition reimbursement, online courses, and