CHB Operations Associate - JFK

APM Terminals; New York (NY); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

APM Terminals in New York seeks a CHB Operations Associate to manage end-to-end customs brokerage for a portfolio of accounts, ensuring compliant and on-time imports.

You will coordinate with customers, carriers, government agencies, and internal teams to process entries, track shipments, and maintain SOPs, delivering accurate service and supporting peak-volume needs.

Qualifications

• 6–12 months of customs brokerage or related industry experience.
• At least 2 years in a CHB or operational support environment preferred.
• Strong verbal and written communication skills.
• Highly organized, detail-oriented, and comfortable working under pressure.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-focused mindset with a strong sense of ownership and accountability.
• Bachelor’s degree preferred (or equivalent work experience).
• Customs House Broker License preferred but not required.

Responsibilities

• Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates.
• Prepare and process U.S. Customs entries and PGA filings, ensuring full regulatory compliance.
• Open and manage entry files in alignment with defined KPIs and service standards.
• Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and CFS to ensure timely release.
• Track and trace inbound shipments from port or airport through final delivery.
• Ensure all required documentation and entry packages are accurately uploaded into operating systems.
• Complete customer billing, delivery orders, and required operational reports.
• Maintain and update customer SOPs as needed.
• Collaborate closely with teammates and cross-functional partners to support coverage, cross-training, and peak-volume needs.

Skills

Customs brokerage

Communication

Detail oriented

Multitasking

Teamwork

Education

Bachelor's degree preferred

Job description

As a CHB Operations Associate, you play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end‑to‑end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. This is an ideal opportunity for someone who thrives in a fast‑paced, detail‑oriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence.

What You’ll Do

• Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates.
• Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance.
• Open and manage entry files in alignment with defined KPIs and service standards.
• Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release.
• Track and trace inbound shipments from port or airport through final delivery.
• Ensure all required documentation and entry packages are accurately uploaded into operating systems.
• Complete customer billing, delivery orders, and required operational reports.
• Maintain and update customer Standard Operating Procedures (SOPs) as needed.
• Collaborate closely with teammates and cross‑functional partners to support coverage, cross‑training, and peak‑volume needs.

What Success Looks Like

• Timely and accurate processing of shipments within agreed KPIs.
• High attention to detail and data accuracy.
• Strong adherence to company policies and all CBP and PGA regulations.
• Proactive communication and follow‑through with customers and internal partners.
• Reliable submission of delivery orders and required documentation.

Your Impact

• Customer experience & quality – delivering on service commitments and building trust.
• Compliance & process maturity – ensuring regulatory adherence and operational consistency.
• Operational efficiency & cost control – supporting productivity and standardized processes.
• Technology adoption – contributing to continuous improvement and digital transformation initiatives.

Who You’ll Work With

• Internal partners include: CHB Operations Managers and Leaders, Senior CHB Operations Associates, Regional CHB Leadership Program and Implementation Managers, CHB Compliance and IT teams.
• External partners include: Assigned customs brokerage customers, Government agencies (CBP, FDA, USDA, and others), CHB systems and technology vendors.

Required / Preferred Qualifications

• 6–12 months of customs brokerage or related industry experience.
• At least 2 years in a CHB or operational support environment preferred.
• Strong verbal and written communication skills.
• Highly organized, detail‑oriented, and comfortable working under pressure.
• Ability to manage multiple priorities in a fast‑paced environment.
• Team‑focused mindset with a strong sense of ownership and accountability.
• Bachelor’s degree preferred (or equivalent work experience).
• Customs House Broker License preferred but not required.

Salary

$56,000 - $60,000*

Benefits

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

* The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.

Equal Opportunity Statement

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