CHB Operations Associate

APM Terminals; Baltimore (MD); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

APM Terminals is seeking a CHB Operations Associate responsible for coordinating shipments and delivering exceptional customer service. You'll support client accounts by expediting shipments and ensuring compliance with customs regulations.

In this role, strong communication skills and attention to detail are vital as you handle customs entries and coordinate with various stakeholders. Competitive salary ranging from $56,000 to $60,000 with benefits including health insurance and a 401k match.

Qualifications

• Minimum 2 years of CHB or 6-12 months of experience in the industry.

Responsibilities

• Own all CHB operations services for assigned customers.
• Process Customs entries for clearance of goods.
• Coordinate clearance of shipments with forwarders.

Skills

Excellent verbal and written communication skills

Ability to communicate confidently

Well organized, detail oriented

Ability to multi-task in a fast paced environment

Education

Bachelor's degree or equivalent work experience

Customs House Brokerage License

Job description

Job Description

The CHB Operations Associate is responsible for coordinating and executing shipments to ensure service levels of clients are met on a daily basis. This role supports a small group of client accounts by expediting their shipments from start to finish, developing familiarity with their import programs and products, and coordinating file processing with team members and other company work groups.

Key Responsibilities

• Own all CHB operations services for the customers assigned to them.
• Provide customer service to assigned customers and assist customers with questions and requests for information.
• Process Customs entries and PGA for clearance of goods, ensuring full compliance with all Customs and PGA regulations.
• Open entry files and subsequently process entries according to outlined KPI.
• Coordinate clearance of shipments with forwarders, Steamship Lines, and airlines to ensure shipments are released timely.
• Complete customer billing and other required reports.
• Track and trace inbound shipments.
• Coordinate operations for shipments from airline, ocean piers, and CFS (container freight station) to customer/consignee destination.
• Ensure that required documentation / entry package is uploaded into the operating system.
• Maintain customer SOPs and make updates as needed.

Required Qualifications

• Minimum 2 years of CHB or 6-12 months of experience in the industry.
• Excellent verbal and written communication skills.
• Ability to communicate confidently.
• Persistently drives issues to closure.
• Well organized, detail oriented – especially when working under pressure.
• Works together with others in the business unit to achieve results and fosters teamwork.
• Ability to multi-task in a fast paced environment.
• Bachelor’s degree preferred but not required, or equivalent work experience.
• Customs House Brokerage License preferred but not required.

Salary and Benefits

Salary: $56,000 - $60,000. Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match. The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Equal Opportunity Statement

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].