CHB Operations Lead

APM Terminals; United States; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Match

Job summary

Maersk is seeking a CHB Delivery Lead to oversee end-to-end customs brokerage operations for a defined portfolio of clients, leading a team of CHB professionals and ensuring compliant, efficient, high-quality service delivery.

You will act as SME and escalation point for clients and internal stakeholders, drive performance against KPIs, manage billing and receivables, and collaborate with compliance, IT, product, and operations to optimize service delivery and address process gaps.

Qualifications

• Operational leadership and service delivery focus: lead day-to-day customs operations with a strong focus on service quality, team performance, and consistent delivery against KPIs.
• Strong understanding of U.S. import regulations, customs compliance, and brokerage operations.
• Proven ability to lead, coach, and develop teams in a fast-paced operational environment.

Responsibilities

• Lead and manage a team of CHB associates, including workload allocation, coaching, performance management, and development.
• Oversee end-to-end import customs brokerage operations, ensuring timely and compliant processing of shipments.
• Develop a strong understanding of client import programs, including product classifications, regulatory requirements, and service expectations.
• Act as the primary escalation point for complex operational or customer issues, ensuring timely resolution.
• Monitor and drive performance against KPIs, service levels, and operational targets, taking corrective actions as needed.
• Ensure accuracy in financial processes including billing, accruals, and accounts receivable follow-up.
• Collaborate with internal teams (compliance, IT, product, and operations) to optimize service delivery and address process gaps.
• Ensure full compliance with CBP regulations and all applicable federal and agency requirements.

Skills

Operational leadership

Service delivery

Team leadership

Analytical skills

Communication

Job description

About Maersk

Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade. With more than 100,000 employees across 130 countries, we work together to deliver efficient, sustainable, and customer‑focused supply chain solutions. We value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics.

What We Can Offer

We’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. Opportunities to build expertise in customs brokerage and global logistics, collaborative environment with strong team support, career development within a global organization, and a fast‑paced role with ownership and learning opportunities.

About the Role

As a CHB Delivery Lead, you will oversee end‑to‑end customs brokerage operations for a defined portfolio of clients while leading a team of CHB professionals. You will ensure compliant, efficient, and high‑quality service delivery, act as a subject‑matter expert and escalation point for both clients and internal stakeholders, and play a key role in driving operational performance, customer satisfaction, and team development within Maersk Customs Services.

Key Responsibilities

• Lead and manage a team of CHB associates, including workload allocation, coaching, performance management, and development.
• Oversee end‑to‑end import customs brokerage operations, ensuring timely and compliant processing of shipments.
• Develop a strong understanding of client import programs, including product classifications, regulatory requirements, and service expectations.
• Act as the primary escalation point for complex operational or customer issues, ensuring timely resolution.
• Monitor and drive performance against KPIs, service levels, and operational targets, taking corrective actions as needed.
• Ensure accuracy in financial processes including billing, accruals, and accounts receivable follow‑up.
• Collaborate with internal teams (compliance, IT, product, and operations) to optimize service delivery and address process gaps.
• Ensure full compliance with CBP regulations and all applicable federal and agency requirements.

What We Are Looking For

• Operational leadership and service delivery focus: lead day‑to‑day customs operations with a strong focus on service quality, team performance, and consistent delivery against KPIs.
• 3–6 years of experience in customs brokerage, logistics, or transportation, with 1–3 years in a leadership or supervisory role.
• Strong understanding of U.S. import regulations, customs compliance, and brokerage operations.
• Proven ability to lead, coach, and develop teams in a fast‑paced operational environment.
• Strong analytical, organizational, and problem‑solving skills with a focus on operational performance and quality.
• Effective communication and stakeholder management skills across multiple levels of the organization.

Your Impact

In this role, you will directly influence service delivery quality, customer retention, operational efficiency, and compliance standards. You will also contribute to team engagement and capability building while supporting the achievement of productivity and profitability targets within CHB operations.

Job Type / Salary / Benefits

Job Type: Full Time
Salary: $70,000 – $80,000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Benefits: Full‑time employees are eligible for Health Insurance, Paid Time Off, and 401(k) Match.

Notice to Applicants

You must be authorized to work for any employer in the U.S. Relocation & immigration support is not available for this position.

Equal Opportunity Employer

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].