CHB Operations Associate-6

APM Terminals; Hapeville (GA); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) match

Job summary

Maersk is seeking a CHB Operations Associate to coordinate and execute shipments for a group of client accounts, ensuring service levels are met daily. You will expedit shipments from start to finish and develop familiarity with import programs and products for each client.

In this role you will process customs entries, coordinate with forwarders and carriers, handle billing and reporting, track inbound shipments, and maintain customer SOPs.

Qualifications

• Minimum 2 years of CHB experience.
• Knowledge of Section232 and IEEPA tariff structure.
• Excellent verbal and written communication skills.
• Well organized and detail oriented under pressure.

Responsibilities

• Own all CHB operations services for assigned customers and provide customer service.
• Process Customs entries and PGA for clearance per regulations.
• Open entry files and process entries according to KPIs.
• Coordinate clearance of shipments with forwarders, steamship lines, and airlines.
• Complete customer billing and required reports.
• Track and trace inbound shipments.
• Coordinate operations for shipments from airlines, ocean piers, and CFS.
• Ensure documentation and entry packages are uploaded to the system.
• Maintain and update customer SOPs as needed.

Skills

CHB experience

Communication skills

Teamwork

Problem solving

Education

Bachelor’s degree preferred or equivalent experience

Job description

Job Description

The CHB Operations Associate coordinates and executes shipments to ensure clients’ service levels are met daily. This role supports a group of client accounts, expediting their shipments from start to finish, developing familiarity with their import programs and products, and coordinating file processing with team members and other company work groups.

Key Responsibilities

• Own all CHB operations services for assigned customers, including providing customer service and answering questions.
• Process Customs entries and PGA for clearance, ensuring full compliance with Customs and PGA regulations.
• Open entry files and process entries according to outlined KPIs.
• Coordinate clearance of shipments with forwarders, steamship lines, and airlines to ensure timely release.
• Complete customer billing and required reports.
• Track and trace inbound shipments.
• Coordinate operations for shipments from airlines, ocean piers, and CFS to customer or consignee destinations.
• Ensure required documentation and entry packages are uploaded to the operating system.
• Maintain and update customer SOPs as needed.

Qualifications

• Minimum 2 years of CHB experience.
• Knowledge of Section232 and IEEPA tariff structure.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability, consistently drives issues to closure.
• Well organized, detail oriented, especially under pressure.
• Ability to multi‑task in a fast‑paced environment.
• Works well in a team to achieve results and fosters teamwork.
• Bachelor’s degree preferred but not required (equivalent work experience acceptable).
• Customs House Brokerage license preferred but not required.

Salary & Benefits

Salary: $56,000 – $60,000 per year * (anticipated starting salary range; may be adjusted based on market conditions and other factors). Full‑time employees are eligible for health insurance, paid time off, and a 401(k) match *.

* The above stated pay range is the anticipated starting salary range for this position. The company may adjust this range in light of prevailing market conditions and other factors such as location. The company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Equal Employment Opportunity

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy, parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please email [e-mail].

Notice to Applicants

You must be authorized to work for any employer in the United States.