Chat Support Specialist

Jobs for Humanity; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

INSPYR Solutions is seeking an Online Chat Representative to deliver customer support via online chat. The role focuses on responding to inquiries, providing accurate information, and resolving basic concerns to ensure a positive experience.

Key duties include handling chat conversations, documenting interactions, and escalating complex issues when needed, all while maintaining a professional and friendly tone. Computer basics and reliable internet are essential for success.

Qualifications

• Strong written communication skills.
• Basic computer and typing skills.
• Ability to multitask and stay organized.
• Reliable internet connection and a quiet workspace.
• Previous customer service experience is helpful but not required.

Responsibilities

• Respond to customer questions through online chat.
• Provide clear and helpful information.
• Assist with basic account and service inquiries.
• Document customer interactions accurately.
• Escalate complex issues when necessary.
• Maintain a professional and friendly tone.

Skills

Strong written communication

Basic computer skills

Typing speed

Multitasking

Reliable internet & quiet workspace

Customer service experience

Job description

INSPYR Solutions is seeking an Online Chat Representative to deliver customer support via online chat. The role focuses on responding to inquiries, providing accurate information, and resolving basic concerns to ensure a positive experience.

Key duties include handling chat conversations, documenting interactions, and escalating complex issues when needed, all while maintaining a professional and friendly tone. Computer basics and reliable internet are essential for success.