Analyst Charter Representatives

Sun Country Airlines; Minneapolis (MN); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Dental and vision

Health plans

HSA and FSA

Dependent Care

Standby travel & discounts

401(k) match

Paid Time Off

Paid holidays

Life and AD&D Insurance

Employee Assistance Program

Wellness programs

Job summary

Sun Country Airlines is seeking a Charter Representative Analyst to manage routing, scheduling, and support for the Charter Representative Program with autonomy and strong decision-making. The role emphasizes independent judgment and adaptability in a dynamic airline environment.

Required qualifications include a Bachelor's degree plus excellent Excel skills, plus availability to work evenings, weekends, and holidays.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong communication, organization, and problem-solving skills.
• Demonstrated agility in adapting to a fast-paced environment.
• Ability to make sound decisions quickly during disruptions.
• Willingness to collaborate cross-functionally with autonomy.
• Excellent proficiency in Excel.

Responsibilities

• Independently route and schedule charter representatives and ground service representatives across multiple lines of business.
• Serve as a primary point of coordination during Irregular Operations (IROPS).
• Adjust schedules in response to weather, staffing, and mechanical disruptions.
• Collaborate with charter planning, operations, crew travel, and stakeholders to ensure continuity of service.
• Maintain accurate schedules, reporting, and communication to stakeholders.
• Identify inefficiencies and recommend process improvements.
• Perform additional duties as assigned.

Skills

Communication

Organization

Problem-solving

Agility

Critical thinking

Decision making

Collaboration

Autonomy

Excel proficiency

Education

Bachelor's degree

Tools

Excel

Job description

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collaboratively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Charter Representative Analyst you'll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Charter Representative Analyst Overview:

Sun Country Airlines is seeking a Charter Representative Analyst to be responsible for routing, scheduling, and supporting all aspects of the Charter Representative Program with an increased emphasis on independent decision-making, operational ownership, and adaptability in a dynamic airline environment. The role requires advanced judgment and the ability to manage complex scheduling needs across multiple lines of business with limited supervision.

Essential Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Independently route and schedule charter representatives and ground service representatives across multiple lines of business, ensuring operational coverage and efficiency.
• Serve as a primary point of coordination during Irregular Operations (IROPS), proactively adjusting schedules in response to weather, staffing, and mechanical disruptions.
• Apply independent judgment to resolve scheduling conflicts and service interruptions while balancing competing operational priorities.
• Collaborate with charter planning, operations, crew travel, and other stakeholders to ensure continuity of service with minimal supervisory input.
• Utilize knowledge from prior scenarios to make informed decisions in new or evolving situations with limited guidance.
• Maintain accurate schedules, reporting, and communication to internal and external stakeholders.
• Support continuous improvement efforts by identifying inefficiencies and recommending process enhancements.
• Perform additional duties as assigned, including supporting charter representative operations as needed.

Required Qualifications:

• Bachelor's degree or equivalent experience.
• Strong communication, organization, and problem-solving skills.
• Demonstrated agility in adapting to new variables in a fast-paced, unpredictable environment.
• Strong critical thinking skills with the ability to apply past experience to new operational challenges.
• Capability to make sound decisions quickly during high-pressure operational disruptions.
• Willingness to collaborate cross‑functionally while maintaining autonomy in execution.
• Excellent Proficiency in Excel
• Availability to work evenings, weekends, and holidays as operational needs require.

Preferred Skills:

• 2+ years in airline or operational scheduling environment.

Compensation:

Pay range: $50,000 - $60,000 USD annually. This is the base compensation hiring range for this role.

Classification:

Full-Time, Non‑Exempt

Work Location:

Minneapolis, MN (onsite, hybrid)

Supervisory Responsibility:

None

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.