Charter Dispatch & Operations Coordinator

Fleet Glass Services, Inc.; Nashville, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Gray Line Tennessee is Nashville's leader in transportation, operating a large fleet with a focus on safety, quality, and customer service. We are seeking a dispatch professional to answer calls, schedule drivers, oversee equipment use, and coordinate with drivers, staff, and clients to ensure smooth operations.

The role requires multitasking in a fast-paced environment, strong attention to detail, and the ability to work independently with minimal supervision.

Qualifications

• High school diploma or equivalent.
• 1 year of dispatch experience required.
• 1 year of customer service experience required.

Responsibilities

• Answer incoming calls to our livery and charter dispatch department.
• Oversees, reviews, and/or assigns equipment utilization, inspects, and verifies attendance reporting, arranges for emergency coverage of line runs and charters and be willing to fill in when the need arises.
• Notifies appropriate personnel in case of Operator emergencies and disruptions or cancellations of service.
• Reviews complaints and conducts factual investigations, and recommends appropriate course of action.
• Ensures that all supervisor, chauffeur and driver activities are completed: Driver Logs, passenger count, Ticket procedures.
• Oversees drivers and chauffeurs and resolves issues and requests.
• Makes sure all policies and procedures are being adhered to.
• Schedule and dispatch drivers and vehicles based on workload.
• Make sure all drivers have confirmed upcoming work.
• Update dispatch grids and trip schedule.
• Establish rapport for drivers and chauffeurs.
• Maintain a close working relationship with our other departments.
• Communicate with drivers, chauffeurs and clients by email and telephone.
• Must take a proactive approach to all operational duties example: Scheduling of vehicles, drivers & hotels and maintaining the maintenance schedule of vehicles.

Skills

Attention to detail

Independent worker

Multi-tasking

Adaptability

Problem solving

Communication

Team player

Education

High school diploma or equivalent

Job description

Gray Line Tennessee is Nashville's leader in transportation, operating a large fleet with a focus on safety, quality, and customer service. We are seeking a dispatch professional to answer calls, schedule drivers, oversee equipment use, and coordinate with drivers, staff, and clients to ensure smooth operations.

The role requires multitasking in a fast-paced environment, strong attention to detail, and the ability to work independently with minimal supervision.