Charter Dispatch & Operations Coordinator

Gray Line Tennessee; Nashville (TN); On-site; USD 38,000 - 58,000; Full time

Job summary

Gray Line Tennessee, Nashville's transportation leader, seeks a dispatch-focused professional to answer calls, schedule drivers, and manage daily operations. You will coordinate vehicle utilization, track attendance, and ensure timely responses to disruptions or emergencies.

The role requires strong attention to detail, independent decision-making, and a collaborative mindset to maintain service quality.

Qualifications

• High school diploma or equivalent required.
• At least 1 year dispatch experience and 1 year customer service experience.
• Ability to multi-task in a fast-paced dispatch environment and communicate clearly.

Responsibilities

• Answer incoming calls to the livery and charter dispatch department.
• Schedule and dispatch drivers and vehicles based on workload.
• Maintain dispatch grids and trip schedules; update as needed.
• Oversee equipment utilization and attendance reporting; arrange emergency coverage as needed.
• Communicate with drivers and clients by email and telephone; resolve issues promptly.

Skills

Dispatch

Scheduling

Customer service

Communication

Attention to detail

Problem solving

Team player

Education

High school diploma

1 year dispatch experience

1 year customer service experience

Tools

Bus-based communication systems

Job description

Gray Line Tennessee, Nashville's transportation leader, seeks a dispatch-focused professional to answer calls, schedule drivers, and manage daily operations. You will coordinate vehicle utilization, track attendance, and ensure timely responses to disruptions or emergencies.

The role requires strong attention to detail, independent decision-making, and a collaborative mindset to maintain service quality.