Dispatch Supervisor – Final-Mile Delivery Operations

C--; Tennessee; On-site; USD 45,000 - 65,000; Full time

Job summary

C&G Enterprises LLC is seeking a Dispatch Supervisor in Nashville to oversee the daily dispatch process from route preparation to final route completion. The role serves as the main point of contact among delivery teams, carriers, warehouse staff, customers, and local leadership, ensuring timely decisions and issue resolution.

The ideal candidate is a hands-on leader who remains calm under pressure, coaches teams, and maintains accurate documentation of operational issues and actions.

Qualifications

• At least two years of dispatch, transportation, logistics, warehouse, delivery, or field-service experience.
• Experience supervising or leading a team is preferred.
• Experience in appliance delivery, installation, final-mile delivery, or home services is a plus.

Responsibilities

• Oversee daily dispatch, route readiness, driver check-in, load-out, and route completion.
• Confirm routes are properly assigned and teams have information and equipment to start.
• Monitor routes, progress, delays, failed stops, and completion status.
• Communicate proactively with teams, carriers, warehouse personnel, customers, and leadership.

Skills

Dispatch operations

Supervisory experience

Communication

Problem-solving

Multitasking

Dispatch systems

Tools

DispatchTrack

Routing software

Spreadsheets

Job description

Description

C&G Enterprises LLC is seeking an experienced, dependable, and highly organized Dispatch Supervisor to support a fast-paced final-mile appliance delivery and installation operation in Nashville.

The Dispatch Supervisor is responsible for overseeing the daily dispatch process from route preparation and morning load-out through final route completion. This position serves as a primary point of communication among delivery teams, contracted motor carriers, warehouse personnel, customers, and local leadership.

The ideal candidate is a hands-on leader who can remain calm under pressure, make timely decisions, hold teams accountable, and ensure that operational issues are documented and resolved quickly.

Requirements

Key Responsibilities

• Oversee daily dispatch, route readiness, driver check-in, load-out, and route completion.


• Confirm that routes are properly assigned and that delivery teams have the information and equipment needed to begin their day successfully.


• Monitor delivery routes throughout the day, including team progress, service windows, delays, failed stops, and completion status.


• Communicate proactively with delivery teams, warehouse personnel, carriers, and leadership regarding operational changes or concerns.


• Respond to driver questions, customer escalations, missed delivery windows, property access issues, product concerns, and other service exceptions.


• Ensure customers are contacted promptly when delays or service issues may affect their scheduled delivery.


• Supervise and provide daily direction to dispatch and operational support employees.


• Help train, coach, and hold employees accountable for communication, attendance, documentation, and performance expectations.


• Track daily performance indicators such as route completion, on-time performance, customer experience, service failures, and team productivity.


• Document route issues, escalations, customer complaints, delivery exceptions, and corrective actions accurately.


• Assist with route planning, route audits, staffing adjustments, and operational coverage.


• Coordinate solutions when a delivery team is delayed, unavailable, or unable to complete an assigned route.


• Support carrier performance management by identifying recurring concerns and communicating them to leadership.


• Maintain clear shift notes and provide complete operational handoffs.


• Assist local management with reports, investigations, process improvements, and special projects.


• Ensure company policies, safety expectations, customer-service standards, and operational procedures are consistently followed.

Qualifications

• At least two years of dispatch, transportation, logistics, warehouse, delivery, or field-service experience preferred.


• Previous supervisory or team-lead experience strongly preferred.


• Experience in appliance delivery, installation, final-mile delivery, or home services is a plus.


• Ability to lead employees and delivery teams in a fast-moving, deadline-driven environment.


• Strong communication, problem-solving, and de-escalation skills.


• Ability to manage multiple routes, priorities, phone calls, and escalations simultaneously.


• Comfortable using dispatch systems, route-monitoring platforms, spreadsheets, email, and web-based applications.


• Experience with DispatchTrack or similar routing software is preferred but not required.


• Strong attention to detail and ability to maintain accurate operational documentation.


• Dependable attendance and punctuality are essential.


• Ability to work early mornings, weekends, holidays, and overtime when operationally necessary.


• Must be able to complete all required pre-employment screening and onboarding requirements.

What We Are Looking For

The successful candidate will be:

• Calm and professional during high-pressure situations.


• Proactive rather than reactive.


• Comfortable holding employees and delivery teams accountable.


• Focused on customer experience and operational execution.


• Able to communicate clearly with drivers, warehouse teams, customers, and leadership.


• Willing to step in and help wherever needed to keep the operation running successfully.