Charter Dispatcher

Gray Line Tennessee; Nashville (TN); On-site; USD 38,000 - 58,000; Full time

Job summary

Gray Line Tennessee, Nashville's transportation leader, seeks a dispatch-focused professional to answer calls, schedule drivers, and manage daily operations. You will coordinate vehicle utilization, track attendance, and ensure timely responses to disruptions or emergencies.

The role requires strong attention to detail, independent decision-making, and a collaborative mindset to maintain service quality.

Qualifications

• High school diploma or equivalent required.
• At least 1 year dispatch experience and 1 year customer service experience.
• Ability to multi-task in a fast-paced dispatch environment and communicate clearly.

Responsibilities

• Answer incoming calls to the livery and charter dispatch department.
• Schedule and dispatch drivers and vehicles based on workload.
• Maintain dispatch grids and trip schedules; update as needed.
• Oversee equipment utilization and attendance reporting; arrange emergency coverage as needed.
• Communicate with drivers and clients by email and telephone; resolve issues promptly.

Skills

Dispatch

Scheduling

Customer service

Communication

Attention to detail

Problem solving

Team player

Education

High school diploma

1 year dispatch experience

1 year customer service experience

Tools

Bus-based communication systems

Job description

Gray Line Tennessee is Nashville's Leader in Transportation with over 200 vehicles in the fleet and nearly 400 employees dedicated to providing safe, authentic, and professional transportation services. We currently operate five distinct businesses, all of which are oriented toward safety, quality, and customer service.

Duties and Responsibilities:

• Answer incoming calls to our livery and charter dispatch department
• Oversees, reviews, and/or assigns equipment utilization, inspects, and verifies attendance reporting, arranges for emergency coverage of line runs and charters and be willing to fill in when the need arises
• Notifies appropriate personnel in case of Operator emergencies and disruptions or cancellations of service
• Reviews complaints and conducts factual investigations, and recommends appropriate course of action
• Ensures that all supervisor, chauffeur and driver activities are completed: Driver Logs, passenger count, Ticket procedures
• Oversees drivers and chauffeurs and resolves issues and requests
• Makes sure all policies and procedures are being adhered to
• Schedule and dispatch drivers and vehicles based on workload
• Make sure all drivers have confirmed upcoming work
• Update dispatch grids and trip schedule
• Establish rapport for drivers and chauffeurs
• Maintain a close working relationship with our other departments
• Communicate with drivers, chauffeurs and clients by email and telephone
• Must take a proactive approach to all operational duties example: Scheduling of vehicles, drivers & hotels and maintaining the maintenance schedule of vehicles

Knowledge, Abilities, and Skills:

• Must be able to work quickly, but with high attention to accuracy and detail.
• Must be able to work independently without constant supervision, and be able to make independent decisions
• Ability to multi-task in a fast-paced department with the ability to follow through with each task given
• Ability to adapt to ongoing changes in procedures and policies
• Must be able to work under pressure and problem solve
• Must understand, interpret, apply laws, rules, regulations and policies
• Ability to learn and monitor bus-based communication technology applications in a timely manner
• Knowledge of transportation industry and dispatch, scheduling is a plus
• Must be able to be to work - days, nights & weekends
• Requires a professional demeanor, positive attitude, and ability to work with driver’s, staff, and customers
• Strong attendance record
• Team Player

Education & Experience :

• High school diploma or equivalent.
• 1 year of dispatch experience required.
• 1 year of customer service experience required.