DMV Customer Service Specialist — Serve Virginians Daily

Department of Motor Vehicles Virginia; Norfolk (VA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Excellent health and retirement plans

Twelve paid holidays per year

Paid annual, sick, and family/personal

Deferred compensation plans

Job summary

Join the Virginia DMV team as a Customer Service Generalist at the Norfolk Widgeon Rd Customer Service Center. This role delivers top-tier service to a diverse customer base, explaining DMV policies and assisting with applications, exams, and road tests.

You will process registrations, manage payments, and support a range of services in a fast-paced environment. The position offers competitive pay and comprehensive health and retirement benefits, along with paid holidays and leave.

Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer‑specific situations.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Responsibilities

• Communicating DMV policies, procedures, and regulations effectively
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Handling a variety of vehicle registration, titling, and tax/fee collection services
• Managing cash and credit card transactions with accuracy and professionalism

Job description

Join the Virginia DMV team as a Customer Service Generalist at the Norfolk Widgeon Rd Customer Service Center. This role delivers top-tier service to a diverse customer base, explaining DMV policies and assisting with applications, exams, and road tests.

You will process registrations, manage payments, and support a range of services in a fast-paced environment. The position offers competitive pay and comprehensive health and retirement benefits, along with paid holidays and leave.