DMV Customer Service Generalist - Charlottesville 04141

Department of Motor Vehicles Virginia; Charlottesville (VA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Excellent health and retirement

Twelve paid holidays per year

Paid annual, sick, and family/personal

Deferred compensation plans

Job summary

Department of Motor Vehicles in Charlottesville is seeking a DMV Customer Service Generalist to assist the public with licensing, registration, and related services. You will issue IDs, process applications, and administer knowledge exams and road tests in a high-volume setting.

The role requires strong customer service skills, attention to detail, and the ability to read and interpret DMV regulations. A state-wide public service environment offers solid benefits and stable work hours.

Qualifications

• Strong verbal and written communication to engage diverse customers.
• Proven ability to provide excellent customer service and resolve inquiries.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving issues in fast-paced environments.
• Computer literacy with Microsoft Word and Excel.
• Ability to read and interpret complex DMV laws and procedures.
• Ability to apply DMV regulations to customer situations.
• Instructor Certification: must be 21+ and maintain certification for road tests.

Responsibilities

• Communicating DMV policies, procedures, and regulations effectively
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Handling vehicle registration, titling, and tax/fee collection services
• Managing cash and credit card transactions with accuracy

Skills

Verbal & written comms

Customer service

Attention to detail

Problem solving

MS Office

DMV regulations

Analytical ability

Instructor certification

Job description

Title: DMV Customer Service Generalist - Charlottesville 04141

State Role Title: Admin and Office Spec III

Hiring Range: Starting at $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000

Pay Band: 3

Agency: Department of Motor Vehicles

Location: CHARLOTTESVILLE CSC

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

• Communicating DMV policies, procedures, and regulations effectively
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Handling a variety of vehicle registration, titling, and tax/fee collection services
• Managing cash and credit card transactions with accuracy and professionalism

Benefits

• Competitive salary
• Excellent health and retirement benefits
• Twelve paid holidays per year
• Paid annual, sick, and family/personal leave
• Deferred compensation plans

Minimum Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Additional Considerations

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Must be able to work Monday –Saturday with varied hours.
• Bilingual encouraged to apply.

Security & Employment Eligibility

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.