Customer Service Technician (Part-Time) - Covington CSC (03023)

Commonwealth of VA Careers; Covington (VA); On-site; USD 22,000 - 32,000; Part time

Job summary

Commonwealth of VA Careers seeks a Customer Service Technician (Part-Time) for the Covington Customer Service Center. You will help customers with transactions, issue IDs, process applications, and support DMV services in a fast-paced team environment.

The role includes vision screenings, knowledge exams, and road tests administration, with comprehensive training provided. The wage position limits hours and does not offer state benefits, with typical weekend availability a plus.

Qualifications

• Customer service experience in a fast-paced environment.
• Experience using a personal computer or other automated systems.
• Excellent oral and written communication skills.
• Flexibility to work Mon-Fri and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Must have attention to detail, accuracy and complete assignments on time.
• Driving records should have a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 - 25 pounds

Responsibilities

• Clearly explaining DMV policies, procedures, and regulations.
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Processing vehicle registrations, titles, tax and fee payments, and other DMV services

Skills

Customer service experience

Computer proficiency

Oral and written communication

Flexible schedule

Teamwork

Attention to detail

Job description

Title: Customer Service Technician (Part-Time) - Covington CSC (03023)

State Role Title: Office and Administrative Support Occupations

Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.

Pay Band: 3

Agency: Department of Motor Vehicles

Location: COVINGTON CSC

Agency Website: dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Join the Virginia DMV Team in Covington – Customer Service Technician (Part-time) Position Available

Are you passionate about helping others and seeking a career that offers meaningful growth potential? The Virginia Department of Motor Vehicles (DMV) seeks a dedicated, customer-focused professional to join our Covington Customer Service Center team. We’re hiring a Customer Service Technician eager to deliver top-tier service and thrive in a fast-paced, team-oriented environment.

What You’ll Be Doing:

As a Customer Service Technician, you’ll be the face of the DMV, helping customers navigate important transactions and services. Your responsibilities may include:

• Clearly explaining DMV policies, procedures, and regulations.
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Processing vehicle registrations, titles, tax and fee payments, and other DMV services

Comprehensive training will be provided to set you up for success in your role.

We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities.

This wage position is limited to working no more than 1,500 hours per agency within the 12-month period from May 1 to April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over a 12-month period. This wage position does not offer state benefits.

The Virginia Department of Motor Vehicles (DMV), based in Richmond, proudly serves over 6.2 million licensed drivers and ID cardholders, and over 8.4 million registered vehicles across the Commonwealth. Beyond individual customers, DMV supports a wide range of partners, including automobile dealers, fuel tax clients, rental agencies, driving schools, other government entities, local municipalities, and nonprofit organizations.

At DMV, we are guided by our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). These aren’t just words on a wall—they shape how we work, connect, and serve daily.

Minimum Qualifications

• Customer service experience working in a fast-paced environment.
• Experience using a personal computer or other automated systems.
• Excellent oral and written communication skills.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Must have attention to detail, accuracy and complete assignments on time.
• Driving records should have a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 - 25 pounds

Additional Considerations

NA

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify. All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable. As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants must provide their AHP Letter (formerly COD), which was issued by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get the AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.