Charlotte Luxury Showroom Manager

Pivotal Talent Search; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Pivotal Talent Search is seeking an experienced showroom leader to manage our Charlotte, NC Design Center showroom. You will own the financial performance, exceed revenue goals, and lead a high-performing sales team while cultivating relationships within the luxury design community.

The right candidate is proactive, well organized, and a strong communicator who can gain brand loyalty, drive brand presence, and deliver an exceptional client experience in a collaborative design environment.

Qualifications

• Bachelor’s degree or equivalent.
• 5 years inside/outside sales experience in showroom, retail, or design firm.
• Minimum of 3 years experience in a sales management role within high end luxury brand environment.
• Fearless and innovative approach to selling with a client-centric mentality.
• Ability to negotiate and close deals.
• Digitally savvy – connect with clients virtually and in person.
• Proven team builder with ability to coach and develop a sales team.
• Self-motivated leader with excellent communication skills.

Responsibilities

• Oversee showroom operations, ensuring processes and presentation uphold luxury brand standards.
• Develop a culture of accountability and lead strategic initiatives to grow market share.
• Drive operational excellence through SAP, pipeline management, social media, and tech integration.
• Manage budgets, P&L, and client escalations while hosting industry events.
• Strategically manage showroom accounts using SAP HANA and performance metrics.
• Build relationships with designers, architects, and clients through in-person and virtual engagement.
• Collaborate with sales consultants to identify new opportunities and expand market presence.
• Lead, coach, and develop sales consultants through structured plans and feedback.

Skills

Business development

Sales leadership

Client relationships

Negotiation

Digital literacy

Team building

Communication

Time management

Brand management

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

SAP

SAP HANA

CRM software

Microsoft Office

Job description

Pivotal Talent Search is seeking an experienced showroom leader to manage our Charlotte, NC Design Center showroom. You will own the financial performance, exceed revenue goals, and lead a high-performing sales team while cultivating relationships within the luxury design community.

The right candidate is proactive, well organized, and a strong communicator who can gain brand loyalty, drive brand presence, and deliver an exceptional client experience in a collaborative design environment.