Charlotte Branch Manager - Growth, Ops & Team Leader

ServiceMaster Restore E11550 - Haven Restoration Group; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

ServiceMaster Restore E11550 - Haven Restoration Group in Charlotte, NC is seeking a Branch Business Manager to lead the office and grow a new Charlotte operation. You will supervise the administrative team, drive efficient workflows, and ensure accurate billing and project documentation.

You’ll partner with the Operations Manager to scale processes, manage cash flow, and deliver outstanding customer service while building a strong, compliant administrative culture for a growing restoration

Qualifications

• Experience leading office administration or branch support functions.
• Ability to supervise employees and establish processes.
• Working knowledge of invoicing and accounts receivable.
• Strong leadership, organization, accountability, and problem-solving skills.
• Clear, professional communication with customers, vendors, employees, and executive leadership.
• Proficiency with business software, spreadsheets, and project-management systems.
• Ability to take initiative and build structure in a new, growing office.

Responsibilities

• Lead and develop the administrative team, including the Customer Experience Coordinator and Project Coordinator
• Establish branch workflows and ensure intake, scheduling, customer communication, and job administration run efficiently
• Drive timely invoicing, collections, and resolution of outstanding billing requirements
• Hold teams accountable for complete job files, including contracts, authorizations, approvals, and completion documents
• Monitor pending sales, unbilled work, receivables, and administrative delays, coordinating action with the responsible team members
• Oversee branch accounts payable processes, ensuring vendor invoices are accurate, properly coded, supported by purchasing documentation, and submitted promptly for approval and payment.
• Partner with the Operations Manager to resolve customer concerns, improve handoffs, and support branch performance
• Coordinate office setup, administrative hiring, onboarding, and processes that support growth

Skills

Leadership

Invoicing

Accounts receivable

Customer communication

Project coordination

Problem solving

Tools

Business software

Spreadsheets

Project-management systems

Job description

ServiceMaster Restore E11550 - Haven Restoration Group in Charlotte, NC is seeking a Branch Business Manager to lead the office and grow a new Charlotte operation. You will supervise the administrative team, drive efficient workflows, and ensure accurate billing and project documentation.

You’ll partner with the Operations Manager to scale processes, manage cash flow, and deliver outstanding customer service while building a strong, compliant administrative culture for a growing restoration