Branch Leader, Field Services & Growth – Charlotte

Southern Outdoor Restoration; Charlotte (NC); On-site; USD 68,000 - 105,000; Full time

Benefits offered by this job

Weekly salary

Take-home company vehicle

401(k) with company match

Health insurance

Dental/vision/disability insurance

Paid time off & holidays

Job summary

Southern Outdoor Restoration is seeking a Branch Manager for the Charlotte, NC Unison Division. You will own the Charlotte branch, driving growth, profitability, service quality, and customer satisfaction under the President's direction.

You will lead crews daily and oversee branch operations using data and technology, with a strong emphasis on field service excellence. The role requires leading managers, managing budgets, and optimizing scheduling and safety.

Qualifications

• 3+ years leading managers or supervisors who lead crews, including hiring, performance reviews, corrective action, and terminations.
• Proven record of running a branch, market, or multi-crew operation in field services, landscaping, pest control, or a similar route-based business, with responsibility for budget, headcount, and results.
• Strong operational background in scheduling, quality control, and safety, and a working understanding of how selling and pricing affect crew capacity and margin.
• Comfort with business software, field service software, and AI tools, with disciplined checking of output.
• Clear, professional written and verbal communication, including calming upset customers.

Responsibilities

• Build the annual branch plan, budget, and growth targets with the President of Unison and Finance
• Lead crews day to day: ride along, inspect work, and coach technicians and supervisors on quality, safety, and customer interaction
• Run the branch in Unison's platform and our field service software, and use AI tools to plan and report while checking every output against source data
• Turn sold work into crew capacity, hiring plans, and schedules
• Lead the launch and scale of turf care and pest control in Charlotte
• Hire, train, evaluate, and develop your team, including the Area Managers who will join as the branch grows
• Keep customer retention at or above target and resolve escalated concerns
• Collaborate with Logistics, Safety, HR, Finance, and Customer Success
• Approve timecards and expenses, and enforce safety standards and company policies

Skills

Leadership

People management

Budget management

Branch operations

Scheduling

Field service software

AI tools usage

Communication

Tools

Unison platform

CRM software

AI planning tools

Job description

Southern Outdoor Restoration is seeking a Branch Manager for the Charlotte, NC Unison Division. You will own the Charlotte branch, driving growth, profitability, service quality, and customer satisfaction under the President's direction.

You will lead crews daily and oversee branch operations using data and technology, with a strong emphasis on field service excellence. The role requires leading managers, managing budgets, and optimizing scheduling and safety.