Branch Operations Manager - Restoration Services

Servicemaster Elite; Town of Green Island (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) Plan

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Hospital Insurance

Life Insurance

Paid Time Off

Job summary

ServiceMaster Restoration Services in the United States is seeking a Branch Manager to oversee all branch operations, drive profitability, and ensure customer satisfaction. You will lead mitigation teams, coordinate resources, and report to the Director of Operations.

This in-field role requires strong leadership, project-management expertise, and a hands-on approach to ensure projects finish on time, on budget, and in compliance with SLAs.

Qualifications

• 3+ years in project management.
• Demonstrated leadership experience in a team setting.
• 5+ years in restoration or related industry.
• Strong team management, coaching and training skills.
• Proficiency in project management, workflow optimization, and oversight.
• Knowledge of industry compliance standards and safety regulations.
• Strong communication and problem-solving abilities.
• Valid driver’s license with satisfactory driving record.

Responsibilities

• Lead, train, and manage a team of mitigation technicians for efficiency and service excellence.
• Oversee all mitigation projects within the branch, ensuring compliance with standards and safety regs.
• Conduct daily morning huddles with field staff to prioritize tasks and balance capacity.
• Monitor and manage project documentation, reports, photos, and CRM notes.
• Implement and maintain training programs for technical skills, customer service, and safety.
• Oversee equipment inventory, maintenance, and fleet management.
• Manage recruitment, staffing, performance evaluations, and technician bonuses/discipline.
• Ensure warehouse and shop areas are organized and compliant.
• Review and enhance processes to improve productivity and profitability.
• Perform other related duties as required.

Skills

Project management

Leadership

Restoration industry experience

Team management

Budgeting and cost control

Safety and compliance

Documentation and reporting

Communication and decision making

Job description

ServiceMaster Restoration Services in the United States is seeking a Branch Manager to oversee all branch operations, drive profitability, and ensure customer satisfaction. You will lead mitigation teams, coordinate resources, and report to the Director of Operations.

This in-field role requires strong leadership, project-management expertise, and a hands-on approach to ensure projects finish on time, on budget, and in compliance with SLAs.