Branch Business Manager - Launch & Lead Charlotte Office

Servicemaster Rrh; Charlotte (NC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Training & development

Free uniforms

Job summary

ServiceMaster Restore is seeking an experienced Branch Business Manager to launch and grow our Charlotte office. You will lead the admin team, oversee financial follow-through, and establish processes that keep the branch organized and accountable.

This hands-on leadership role requires building a team, solving problems, and taking ownership in a fast-paced disaster restoration environment. Charlotte-based, full-time with competitive salary and bonus opportunities.

Qualifications

• Experience leading office administration, business operations, or branch support.
• Ability to supervise employees, establish processes, and manage priorities.
• Working knowledge of invoicing, accounts receivable, job documentation, and financial reporting.
• Strong leadership, organization, accountability, and problem-solving.
• Clear, professional communication with customers, vendors, employees, and executive leadership.
• Comfort using business software, spreadsheets, and project-management systems.
• Ability to take initiative and build structure in a new, growing office.

Responsibilities

• Lead and develop the administrative team, including the Customer Experience Coordinator and Project Coordinator.
• Establish branch workflows and ensure intake, scheduling, customer communication, and job administration run efficiently.
• Drive timely invoicing, collections, and resolution of outstanding billing requirements.
• Hold teams accountable for complete job files, including contracts, authorizations, approvals, and completion documents.
• Monitor pending sales, unbilled work, receivables, and administrative delays, coordinating action with the responsible team members.
• Oversee branch accounts payable processes, ensuring vendor invoices are accurate, properly coded, supported by purchasing documentation, and submitted promptly for approval and payment.
• Partner with the Operations Manager to resolve customer concerns, improve handoffs, and support branch performance.
• Coordinate office setup, administrative hiring, onboarding, and processes that support growth.

Job description

ServiceMaster Restore is seeking an experienced Branch Business Manager to launch and grow our Charlotte office. You will lead the admin team, oversee financial follow-through, and establish processes that keep the branch organized and accountable.

This hands-on leadership role requires building a team, solving problems, and taking ownership in a fast-paced disaster restoration environment. Charlotte-based, full-time with competitive salary and bonus opportunities.