Charlotte-Based Data-Driven Customer Operations Specialist

Coca-Cola Bottling Co. Consolidated; Charlotte (NC); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Coca-Cola Bottling Co. Consolidated in Charlotte, NC is hiring a Customer Operations Specialist to support the customer operations team and oversee the life cycle of orders from acceptance to completion.

The role emphasizes data-driven insights and cross-functional collaboration to improve service metrics. The ideal candidate has 1–3 years in transportation or customer service, strong analytical skills, and proficiency with Power BI, Tableau, Sigma, SQL, and Microsoft Office.

Qualificações

• Bachelor's degree and 2 years of post-secondary education.
• 1–3 years of transportation experience.
• 1–3 years of customer service experience.
• Strong facilitation and problem solving skills.
• Excellent written and verbal communication.

Responsabilidades

• Analyze data to identify opportunities and streamline processes in customer service, on-time delivery, and load optimization.
• Create and provide data visualizations and presentations to support Customer teams’ selling story.
• Provide vacation and turnover coverage for the Customer Excellence Team.
• Serve as a Subject Matter Expert across regions and guide teammates.
• Gather information to provide Customer Service reporting and track trends for process improvements.
• Lead quarterly special projects on sourcing changes, tech implementations, process improvements, and cost savings.
• Other duties as assigned.

Conhecimentos

Transportation experience

Customer service experience

Facilitation and problem solving

Excellent written and verbal comms

Formação académica

Bachelor's degree

Ferramentas

Power BI

Sigma

Tableau

Microsoft Office

Snowflake

SQL queries

Descrição da oferta de emprego

Coca-Cola Bottling Co. Consolidated in Charlotte, NC is hiring a Customer Operations Specialist to support the customer operations team and oversee the life cycle of orders from acceptance to completion.

The role emphasizes data-driven insights and cross-functional collaboration to improve service metrics. The ideal candidate has 1–3 years in transportation or customer service, strong analytical skills, and proficiency with Power BI, Tableau, Sigma, SQL, and Microsoft Office.