Operations Specialist

Coca-Cola Bottling Co. Consolidated; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Coca-Cola Bottling Co. Consolidated in Charlotte, NC is hiring a Customer Operations Specialist to support the customer operations team and oversee the life cycle of orders from acceptance to completion.

The role emphasizes data-driven insights and cross-functional collaboration to improve service metrics. The ideal candidate has 1–3 years in transportation or customer service, strong analytical skills, and proficiency with Power BI, Tableau, Sigma, SQL, and Microsoft Office.

Qualifications

• Bachelor's degree and 2 years of post-secondary education.
• 1–3 years of transportation experience.
• 1–3 years of customer service experience.
• Strong facilitation and problem solving skills.
• Excellent written and verbal communication.

Responsibilities

• Analyze data to identify opportunities and streamline processes in customer service, on-time delivery, and load optimization.
• Create and provide data visualizations and presentations to support Customer teams’ selling story.
• Provide vacation and turnover coverage for the Customer Excellence Team.
• Serve as a Subject Matter Expert across regions and guide teammates.
• Gather information to provide Customer Service reporting and track trends for process improvements.
• Lead quarterly special projects on sourcing changes, tech implementations, process improvements, and cost savings.
• Other duties as assigned.

Skills

Transportation experience

Customer service experience

Facilitation and problem solving

Excellent written and verbal comms

Education

Bachelor's degree

Tools

Power BI

Sigma

Tableau

Microsoft Office

Snowflake

SQL queries

Job description

Locations: Charlotte

Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose!

We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Job Overview

The Customer Operations Specialist is responsible for providing support to the customer operations team and supporting all operational aspects for Customer Service levels, the life cycle of an order including order acceptance, track and trace, after hours support and validation, and approval of accessorials. This role will analyze, create and provide data driven reports and insights into bettering our performance across metrics that matter most to our retailers. This role is also be involved with continuous improvement projects, onboarding new employees, vacation coverage, and leading other key initiatives.

Duties & Responsibilities

• Analyzes data to identify opportunities and make recommendations to streamline processes, including but not limited to focus on improving customer service, customer in-stocks, on-time delivery, on-time pick up, percent of loads tendered, percent of loads scheduled, and percent of loads completed
• Create and produce data visualization and presentation support to Customer teams selling story. Proactively identify opportunities and match solutions based on data insights to exceed customer expectations.
• Provides vacation and turnover coverage for the Customer Excellence Team for Customer Operations Managers
• Serves as a Subject Matter Expert in all regions and maintains an in-depth understanding of customer specific metrics, life cycle of an order, while occasionally providing leadership and direction to other teammates
• Gathers information to provide Customer Service reporting to both leadership and customer teams, and trends data over time to determine process improvement initiatives that focus on improving our customer expectations and daily operations
• Leads special projects assigned by leadership each quarter, including but not limited to projects involving sourcing changes, technology implementations, process improvements, and cost‑saving initiatives
• Other duties as assigned

Knowledge, Skills, & Abilities

• 1 to 3 years of transportation experience
• 1 to 3 years of customer service experience
• Strong facilitation and problem solving skills
• Must have excellent written and verbal skills

Minimum Qualifications

• Bachelor's degree
• 2 years of education beyond high school in college or technical school
• Knowledge acquired through 1 to up to 3 years of work experience

Preferred Qualifications

• Bachelor's degree
• Experienced in Power BI, Sigma, Tableau, Microsoft Office, Snowflake and SQL Queries

Work Environment

Office Environment

This position will sit in office at the Customer Connection Hub building located in at Charlotte, NC 28269

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.