Sales Customer Operations Manager

Coca--cola-Consolidated,-Inc.-; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Career Growth

Competitive Benefits

Purpose-Driven

Professional Development

Job summary

Coca-Cola Bottlers (CONA Services) in Charlotte, North Carolina seeks a Customer Operations Manager to partner with customers and sales teams to enhance service and reduce friction at the store level.

This role leads cross-functional collaboration, develops joint business plans, and rolls out new routes to market like Computer-Assisted Ordering, driving operational excellence and customer value.

Qualifications

• Knowledge acquired through 3 to up to 5 years of work experience.
• Bachelor’s degree (4 years) in General Business, Finance, or Accounting.
• Up to 30% travel required.

Responsibilities

• Conducts regular customer visits to establish partnerships and identify gaps.
• Partners with customers to develop and implement technology strategies to improve operating efficiencies.
• Analyzes field and customer opportunities and formulates performance-improvement strategies.
• Collaborates with corporate and field leaders to identify gaps and drive process improvements.
• Reports on results from cross-functional partnerships to support informed decisions.
• Develops field training opportunities and tracks impact.

Skills

Complex problem-solving

Advanced influencing

Strong presentation

Basic project mgmt

Education

Bachelor's degree (General Business, Finance, or Accounting)

Job description

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Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career


• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan


• Purpose-Driven: Create meaningful impact in the communities you serve


• Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

The Customer Operations Manager partners closely with Customers, the Customer Management Team, and Sales & Service teams to identify opportunities to enhance customer service and reduce friction at the store level. This role owns the operational relationship with customers, collaborating to execute joint business plans and unlock customer value and growth through best-in-class service and operational excellence. The Customer Operations Manager works with multiple internal and external stakeholders to identify root causes and adjust processes, tools, or expectations as needed. This role also partners with customers to establish and roll out new routes to market, such as Computer-Assisted Ordering and other operational initiatives.

Duties & Responsibilities

• Conducts regular customer visits in order to establish partnerships, understand processes, and identify gaps based on feedback from customers, create solutions to improve the customer experience


• Partners with customers to develop and implement technology strategies including warehouse processes, route to market processes, computer-assisted ordering, etc., to improve operating efficiencies, streamline business processes and enhance the customer experience


• Analyzes field and customer opportunities; formulates strategies around performance improvement, resource development, operating efficiencies, and compliance. Ensures all operations are carried on in an appropriate, cost-effective way


• Partners cross-functionally with leaders in the corporate office and the field to identify performance gaps, leverage data to improve customer service, and collaborate on process improvements


• Reports on and shares results from partnering with cross-functional leaders and with customers to support informed decision making


• Develops field training opportunities and efficiencies; partners with field leaders to implement training and to track impact and results

Knowledge, Skills, & Abilities

• Complex problem-solving skills


• Advanced influencing skills


• Strong presentation skills


• Basic project management background

Minimum Qualifications

Knowledge acquired through 3 to up to 5 years of work experience

Preferred Qualifications

Bachelor’s degree (4 years in General Business, Finance, or Accounting)

Up to 30% travel required

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.