Charlotte Area Manager, Residential Route Operations

Southern Outdoor Restoration; Charlotte (NC); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Take-home vehicle

401(k) with company match

Health insurance

Dental and vision insurance

Paid time off

Paid holidays

Job summary

Southern Outdoor Restoration's Unison Division in Charlotte seeks an Area Manager to build and run the Charlotte market. You will lead technicians, schedule crews, drive service quality, and manage customer retention with the support of our Customer Success team and back-office tools.

The position requires 3+ years leading field teams, a proven track record in field service, strong customer service skills, and a valid driver’s license.

Qualifications

• 3+ years leading field supervisors or crews in field service, route service, or a similar business.
• Proven record of results in quality, productivity, and retention.
• Excellent customer service skills: Clear, professional written and verbal communication, including deescalation.
• Comfort with business software and tracking performance data.
• Valid driver’s license with 3+ years of driving experience and a good driving record.
• In-person work schedule, Monday through Friday, with occasional after-hours or weekend work.

Responsibilities

• Staff, train, equip, and schedule crews to match demand.
• Hold bi-weekly one-on-ones and complete timely performance reviews.
• Review quality inspections and resolve escalated customer concerns.
• Track market metrics and act on problems before customers feel them.
• Be the main point of contact for customer service escalations.
• Collaborate with Logistics on vehicles and equipment and with our Safety Manager for training and team safety.
• Approve timecards and expenses.
• Enforce safety standards and company policies.

Skills

Leadership

Staff management

Customer service

Communication

Software literacy

Job description

Southern Outdoor Restoration's Unison Division in Charlotte seeks an Area Manager to build and run the Charlotte market. You will lead technicians, schedule crews, drive service quality, and manage customer retention with the support of our Customer Success team and back-office tools.

The position requires 3+ years leading field teams, a proven track record in field service, strong customer service skills, and a valid driver’s license.