Area Manager - Janitorial Services & Team Leadership

Allied Universal; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Eight paid holidays

Vacation accrual

Job summary

Diversified Maintenance is seeking an Area Manager to oversee janitorial staff across assigned sites in the Charlotte area. The role focuses on delivering high-quality service within budget and driving customer satisfaction.

You will lead teams, coordinate scheduling, and implement training to ensure safety and efficiency. Strong communication with clients and staff is essential to success.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of management experience in a service-related industry, preferably janitorial.
• Business level oral and written communication skills; English fluency.
• Ability to multitask and adapt to changing environments.
• Excellent customer service skills; active listening.
• Ability to lead and encourage teamwork; negotiate and resolve conflict.

Responsibilities

• Selection and placement of janitorial personnel; hiring decisions and performance appraisals.
• Understand and champion the company's strategic principles and people culture.
• Assign duties, inspect work for cleanliness, and ensure quality service.
• Manage labor budget and create work schedules.
• Conduct new hire orientation and safety training for hourly staff.
• Prepare time sheets, reports, and training records.
• Maintain open communication and coach employees to success.
• Build relationships with customers through site visits and service quality.
• Resolve issues promptly to maintain customer satisfaction.
• Monitor accounts for new work opportunities and contract extensions.
• Ensure quality control site visits are completed and recorded.

Skills

Management

English fluency

Customer service

Multitasking

Team leadership

Conflict resolution

Education

High school diploma

Job description

Diversified Maintenance is seeking an Area Manager to oversee janitorial staff across assigned sites in the Charlotte area. The role focuses on delivering high-quality service within budget and driving customer satisfaction.

You will lead teams, coordinate scheduling, and implement training to ensure safety and efficiency. Strong communication with clients and staff is essential to success.