Chargeback Resolution Analyst

Pacer Group; San Antonio (TX); Hybrid; USD 53,000 - 60,000; Part time

Job summary

Pacer Group is seeking a Chargeback Resolution Analyst (Medical Devices) to support the review and resolution of chargeback claims, sales tracing discrepancies, and direct pricing claims. The role interacts with distributors, customers, and internal partners to ensure claims are processed per policies, procedures, and contracts.

Candidates should have 3+ years in chargeback operations or related areas, be proficient in Excel/Power BI, and comfortable with SAP/AS400/Vistex.

Qualifications

• 3+ years of experience in commercial contracting, chargeback operations, or a related area.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Attention to detail and accountability.

Responsibilities

• Review, research, and resolve chargeback claims, sales tracing discrepancies, and direct pricing claims.
• Validate claim data and investigate exceptions.
• Communicate with customers, distributors, and internal stakeholders regarding claim status and resolution.
• Maintain accurate claim documentation and records.
• Generate reports and identify recurring issues or trends.
• Utilize ERP systems, reporting tools, and Microsoft Office applications.
• Meet established productivity, quality, and service-level expectations.

Job description

Due to the nature of this position, local candidates are preferred.

Industry Experience: Candidate should have prior experience in Medical Devices, Pharmaceuticals, Healthcare, or closely related regulated industries.

Job Title: Chargeback Resolution Analyst (Medical Devices)

Industry: Medical Equipment Manufacturing

Job Type: Contract

Pay Rate: $38.25–$43.25/hr on W2

Schedule: Monday–Thursday onsite; Friday remote

Hours: 9:00 AM–5:00 PM

Application Deadline: October 30, 2026

Position Summary

The Chargeback Resolution Analyst supports the review and resolution of chargeback claims, sales tracing discrepancies, and direct pricing claims. This role works with distributors, customers, and internal business partners to ensure claims are processed accurately and in accordance with established policies, procedures, and contractual requirements.

Key Responsibilities

• Review, research, and resolve chargeback claims, sales tracing discrepancies, and direct pricing claims.


• Validate claim data and investigate exceptions.


• Communicate with customers, distributors, and internal stakeholders regarding claim status and resolution.


• Maintain accurate claim documentation and records.


• Generate reports and identify recurring issues or trends.


• Utilize ERP systems, reporting tools, and Microsoft Office applications.


• Meet established productivity, quality, and service-level expectations.

Qualifications

• 3+ years of experience preferred in commercial contracting, chargeback operations, or a related area.


• Proficiency with Microsoft Excel and Microsoft Office.


• Strong analytical, organizational, and problem-solving skills.


• Experience with SAP, AS400, Vistex, Power BI, or similar systems is a plus.


• Strong written and verbal communication skills.


• Attention to Detail


• Analytical Thinking


• Accountability


• Customer Focus


• Communication

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.